Allegany County WV Frontier Page 2-1 Community Pages

Customer Info Guide Alleghany County White Pages Directory LOCAL TELEPHONE COMPANIES This directory contains listings for: How to Reach Frontier .................................................... Below Area Code 304/681 - Burlington, Elk Garden, Fort Ashby, Gormania, Keyser, Piedmont, Ridgeley GENERAL INFORMATION Area Codes 301 & 240 - McCoole, MD, Westernport, MD Your Telephone Rights and Responsibilities ..........................2 Tariffs Frontier Privacy Principles ......................................................2 Show rates, rules and regulations for telephone service in West Virginia, and are approved by the Public Service Commission. Consumer Protection Principles .............................................3 Observing for Service Quality Protection Tips Against Telephone Abuse and Fraud .............3 You should know that when you speak with us at Frontier a supervisor Setting Up Telephone Service .................................................4 may listen in on the call. Supervisors listen in only to help train Repair .....................................................................................4 employees and to ensure that we provide you with accurate information Billing and Payment ................................................................6 and high quality customer service. The rates and information in this Customer Info Guide apply to CALLING INFORMATION Frontier customers residing in West Virginia and are current at time of Dialing and Calling Information ..............................................7 publication. Because rates and services may change, please call our Business Office for current information on local rates and services. Long-Distance Calling.............................................................8 Every reasonable precaution is taken to avoid errors or omissions from Local and Regional Calling Area .............................................9 the Customer Info Guide. However, Frontier does not guarantee the Frontier Letter .........................................................................10 information in the Customer Info Guide and shall not be liable for any such errors or omissions. GOVERNMENT NUMBERS Contents of this Customer Info Guide cannot be reprinted, in whole or in See Government Pages under the name of the county, city, town, or village part without written permission from Frontier. and under "West Virginia, State of" and "United States Government" In a hurry and need to find name, address, phone number for a Buried Utility Line Information Frontier Nationwide business, family member or a friend? DIAL 411 and get the Avoid cutting underground utility Lines: Before You Dig - 411 information you need FAST! ......................... 4 1 1 (charges apply) Call Miss Utility of West Virginia, Inc. ............................... 811 Note: National Directory Assistance may not be available in all Frontier serving Or ............................................................. 1-800-245-4848 areas. How to Reach Frontier Call your Frontier representative or visit us on Payment Information: Residential and Business Internet from Frontier the internet at www.frontier.com for questions Call Frontier to Residential & Business Contact us on the Internet about your bill or to place an order. There is hear a list of bill payment locations at: ............................................. www.Frontier.com no charge for these calls. hear last payment credited to your account or call: .................................... 1-800-FRONTIER Telephone Services: enter details of your last payment Tech Support ...................... 1-800-239-4430 Residential and Business hear your bill balance Call Frontier to Buried Utility Line Information make payment arrangements establish new service(s) Before You Dig-avoid cutting discuss overdue bills underground utility lines: Miss Utility establish Internet request a copy of your telephone bill ...................................................... 811 order changes in your present service(s) Or ........................ 1-800-245-4848 Residential & Business Customers: ask about Frontier services, rates and charges, Visit us at: .................................. www.Frontier.com West Virginia Relay Center or phone book listings or call: ................................... 1-800-FRONTIER TTY/TDD/PC & Voice ..................................... 711 report annoying, harassing or obscene calls Customer Service ................. 1-800-676-3777 Repair Services: ask general questions about your bill or ........................................ 1-866-430-1274 Residential & Business Customers: Residential & Business Services: Visit us at ................................... www.Frontier.com Website: ................................. www.Frontier.com or call: .................................... 1-800-FRONTIER NOTES: Dial .................................... 1-800-FRONTIER Not all services are available in all areas. Hours are subject to change. Closed Holidays. Other Useful Numbers: Centro Hispano de Frontier There is no charge to you when calling the (Residentiales & Comerciales) Frontier Public Payphone Service Customers numbers on these pages (excluding 411 ) from Sitio de Web: ........................... www.Frontier.com Orders/Billing/Coin Collection exchanges within Frontier territory. If you call from a non-Frontier coin phone, a charge may apply. Questions/Repairs........ 1-888-608-8028 Llame ................................... 1-800-FRONTIER Mobile phone users, air time charges do apply. Frontier Center for Customers with Disabilities Residential Customers Voice & TTY..................... 1-877-462-6606 032010

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