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Customer Info Guide LOCAL TELEPHONE COMPANIES GENERAL INFORMATION Calling Instructions ................................................................5 How to Reach Frontier ........................................See Below Customer Rights and Responsibilities ...................................7 Frontier Letter .......................................................................9 THE BASICS AND BEYOND Doing Business With Frontier- Installation, Billing, and Repair ......................................... 2 In a hurry and need to find name, address, phone number for a Frontier Nationwide business, family member or a friend? DIAL 411 and get the 411 information you need FAST! ............... 4 1 1 (charges apply) Note: National Directory Assistance may not be available in all Frontier serving areas. How to Reach Frontier FOR INSTALLATION/ADDITIONAL SERVICES/CHANGES INTERNET FROM FRONTIER IN SERVICES/BILLING QUESTIONS/REPAIR ISSUES, ........................................................................... 1-800-FRONTIER CALL: Contact us on the Internet at .................................. www.Frontier.com ........................................................................... 1-800-FRONTIER TECH SUPPORT ............................................... 1-800-239-4430 Visit us at ................................................................ www.Frontier.com BURIED CABLE - CALL JULIE FRONTIER CENTER FOR CUSTOMERS WITH Call 72 hours in advance (excluding weekends and holidays) DISABILITIES but no more than 30 calendar days before you dig or drill, Voice & TTY ......................................................... 1-877-462-6606 please call ........................................................................ 811 FOR PERSONS WITH HEARING OR SPEECH ....................................................................... or 1-800-242-8511 DISABILITIES, CALL: PUBLIC COIN TELEPHONES-FOR QUESTIONS Wisconsin Relay Text Telephone (TTY) Customers ....................... 711 REGARDING PAY PHONES, CALL: For additional information, please see the General Information Independent Payphone Providers Section in this Customer Info Guide. Orders, Billing & Repair ..................................... 1-888-608-8028 CENTRO HISPANO DE FRONTIER Instalacin, traslados, cancelaciones, servicios especiales, equipo Moving? telefnico, facturacin Call ............................................................ 1-800-FRONTIER Clientes Residenciales/Comerciales ................... 1-800-FRONTIER Not all services are available in all areas. ANI2_079078_CIG_01_10_01

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