Beckley WV Page 2-1 Community Pages

Customer Info Guide Beckley White Pages Directory LOCAL TELEPHONE COMPANIES This directory contains listings for: How to Reach Frontier ..........................................................Below Area Code 304/681 - Alderson, Alloy, Ansted, Beckley, Belle, Bradshaw, Brushton, East Bank, Fayetteville, Flat Top, Gauley Bridge, Gilbert, Glen Daniel, Greenville, Helen, Hinton, Iaeger, Logan, Madison, Man, Meadow GENERAL INFORMATION Bridge, Montgomery, Mount Hope, Mullens, Oak Hill, Oceana, Peterstown, Pineville, Rainelle, Rupert, Seth, Sophia, Summersville, Union, Van, Your Telephone Rights and Responsibilities .................................2 Wharton, Whitesville Frontier Privacy Principles ............................................................2 Tariffs Consumer Protection Principles ....................................................3 Show rates, rules and regulations for telephone service in West Virginia, Protection Tips Against Telephone Abuse and Fraud ....................4 and are approved by the Public Service Commission. Setting Up Telephone Service .......................................................4 Observing for Service Quality Repair ............................................................................................5 You should know that when you speak with us at Frontier a supervisor Billing and Payment ......................................................................6 may listen in on the call. Supervisors listen in only to help train employees and to ensure that we provide you with accurate information and high quality customer service. CALLING INFORMATION The rates and information in this Customer Info Guide apply to Frontier Dialing and Calling Information .....................................................7 customers residing in West Virginia and are current at time of publication. Because rates and services may change, please call our Business Office Long-Distance Calling ...................................................................8 for current information on local rates and services. Local and Regional Calling Area ..................................................10 Every reasonable precaution is taken to avoid errors or omissions from Community Service Numbers......................................................11 the Customer Info Guide. However, Frontier does not guarantee the Frontier Letter.............................................................13 information in the Customer Info Guide and shall not be liable for any such errors or omissions. Contents of this Customer Info Guide cannot be reprinted, in whole or in part without written permission from Frontier. In a hurry and need to find name, address, phone number for a Buried Utility Line Information Frontier Nationwide business, family member or a friend? DIAL 411 and get the Avoid cutting underground utility Lines: Before You Dig - 411 information you need FAST! .................. 4 1 1 (charges apply) Call Miss Utility of West Virginia, Inc. ........................... 811 Note: National Directory Assistance may not be available in all Frontier Or ........................................................ 1-800-245-4848 serving areas. How to Reach Frontier Call your Frontier representative or visit us on the Payment Information: Residential and Business Other Useful Numbers: internet at www.Frontier.com for questions about Call Frontier to Frontier Public Payphone Service Customers your bill or to place an order. There is no charge hear a list of bill payment locations Orders/Billing/Coin Collection for these calls. hear last payment credited to your account Questions/Repairs........ 1-888-608-8028 enter details of your last payment Telephone Services: Internet from Frontier Residential and Business hear your bill balance Residential & Business Contact us on the Internet Call Frontier to make payment arrangements at: ............................................. www.Frontier.com establish new service(s) discuss overdue bills or call: .................................... 1-800-FRONTIER establish Internet request a copy of your telephone bill order changes in your present service(s) Tech Support ...................... 1-800-239-4430 Residential & Business Customers: ask about Frontier services, rates and charges, Visit us at: .................................. www.Frontier.com or phone book listings Buried Utility Line Information or call: ................................... 1-800-FRONTIER report annoying, harassing or obscene calls Before You Dig-avoid cutting ask general questions about your bill Repair Services: underground utility lines: Miss Utility Residential & Business Customers: ...................................................... 811 Residential & Business Services: Visit us at ................................... www.Frontier.com Or ........................ 1-800-245-4848 Website: ................................. www.Frontier.com or call: .................................... 1-800-FRONTIER West Virginia Relay Center Dial .................................... 1-800-FRONTIER TTY/TDD/PC & Voice ..................................... 711 Frontier Center for Customers with Disabilities Customer Service ................. 1-800-676-3777 Residential Customers or ..................................... 1-866-430-1274 Voice & TTY..................... 1-877-462-6606 078010

Previous Page
Next Page