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Customer Info Guide LOCAL TELEPHONE COMPANIES GENERAL INFORMATION How to Reach Frontier ................................................See Below Calling Instructions................................................................... 4 Customer Rights and Responsibilities ...................................... 7 Frontier General Manager Letter ............................................... 8 THE BASICS AND BEYOND Doing Business With Frontier- Installation, Billing, and Repair..................................................2 In a hurry and need to find name, address, phone number for Frontier Nationwide a business, family member or a friend? DIAL 411 and get the 411 information you need FAST! .....4 1 1 (charges apply) Note: National Directory Assistance may not be available in all Frontier serving areas. How to Reach Frontier FOR INSTALLATION/ADDITIONAL SERVICES/CHANGES IN INTERNET FROM FRONTIER CALL: SERVICES/BILLING QUESTIONS/REPAIR ISSUES, CALL: ............................................................................... 1-800-FRONTIER ............................................................................... 1-800-FRONTIER Contact us on the Internet at .............................. www.Frontier.com Visit us at ............................................................ www.Frontier.com BURIED CABLE-MISS DIG FRONTIER CENTER FOR CUSTOMERS WITH DISABILITIES Please give 72 hours notice (excluding weekends and holidays) but not more than 21 calendar days. Before you Voice & TTY ........................................................... 1-877-462-6606 dig or drill, call ............................................................. 811 FOR PERSONS WITH HEARING OR SPEECH DISABILITIES, or........................................................................ 1-800-482-7171 CALL: PUBLIC COIN TELEPHONES - FOR QUESTIONS REGARDING Michigan Relay Center PAY PHONES, CALL: Text Telephone (TTY) Customers ........... 7 1 1 or 1-844-578-6563 Independent Payphone Providers CENTRO HISPANO DE FRONTIER Orders, Billing & Repair ......................................... 1-888-608-8028 Instalacin, traslados, cancelaciones, servicios especiales, equipo FRONTIER TARIFFS telefnico, facturacin Available on the Internet at ................................. www.Frontier.com Clientes Residenciales/Comerciales ...................... 1-800-FRONTIER Moving? Call .........................................................1-800-FRONTIER Not all services are available in all areas. 034387

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