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Customer Info Guide LOCAL TELEPHONE COMPANIES GENERAL INFORMATION Calling Instructions ...............................................................4 How to Reach Frontier ........................................See Below Customer Rights and Responsibilities ..................................7 Frontier Letter ......................................................................9 THE BASICS AND BEYOND Doing Business With Frontier- Installation, Billing, and Repair ......................................... 2 In a hurry and need to find name, address, phone number for a Frontier Nationwide business, family member or a friend? DIAL 411 and get the 411 information you need FAST! ................ 4 1 1 (charges apply) Note: National Directory Assistance may not be available in all Frontier serving areas. INTERNET FROM FRONTIER How to Reach Frontier ...................................................................... 1-800-FRONTIER FOR INSTALLATION/ADDITIONAL SERVICES/CHANGES IN Contact us on the Internet at .............................. www.Frontier.com SERVICES/BILLING QUESTIONS/REPAIR ISSUES, CALL: TECH SUPPORT ............................................... 1-800-239-4430 ..................................................................... 1-800-FRONTIER BURIED CABLE - CALL JULIE Visit us at ........................................................ www.Frontier.com Call 72 hours in advance (excluding weekends and holidays) FRONTIER CENTER FOR CUSTOMERS WITH DISABILITIES but no more than 30 calendar days before you dig or drill, Voice & TTY ..................................................... 1-877-462-6606 please call .................................................................. 811 ................................................................. or 1-800-242-8511 FOR PERSONS WITH HEARING OR SPEECH DISABILITIES, CALL: PUBLIC COIN TELEPHONES-FOR QUESTIONS REGARDING PAY PHONES, CALL: Wisconsin Relay Text Telephone (TTY) Customers....................... 711 For additional information, please see the General Information Independent Payphone Providers Section in this Customer Info Guide. Orders, Billing & Repair ................................... 1-888-608-8028 CENTRO HISPANO DE FRONTIER Moving? Instalacin, traslados, cancelaciones, servicios especiales, equipo Call ...........................................................1-800-FRONTIER telefnico, facturacin Clientes Residenciales/Comerciales ................... 1-800-FRONTIER Not all services are available in all areas. 079452

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