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Customer Info Guide LOCAL TELEPHONE COMPANIES GENERAL INFORMATION Calling Instructions ................................................................ 5 How to Reach Frontier ...........................................See Below Customer Rights and Responsibilities ................................... 7 Frontier Letter ....................................................................... 9 THE BASICS AND BEYOND Doing Business With Frontier- Installation, Billing, and Repair ............................................ 2 Frontier In a hurry and need to find name, address, phone number for Nationwide a business, family member or a friend? DIAL 411 and get 411 the information you need FAST! ...... 4 1 1 (charges apply) Note: National Directory Assistance may not be available in all Frontier serving areas. How to Reach Frontier FOR INSTALLATION/ADDITIONAL CENTRO HISPANO DE FRONTIER BURIED CABLE SERVICES/CHANGES IN SERVICES/BILLING Instalacin, traslados, cancelaciones, Call 48 hours in advance (excluding QUESTIONS/REPAIR ISSUES, CALL: servicios especiales, equipo telefnico, weekends and holidays) but not more ........................................ 1-800-FRONTIER facturacin than 10 calendar days before you dig Visit us at .......................... www.Frontier.com Clientes Residenciales/Comerciales or drill, please call .................................... 811 FRONTIER CENTER FOR CUSTOMERS WITH ........................................ 1-800-FRONTIER .................................... or 1-800-362-2764 DISABILITIES INTERNET FROM FRONTIER PUBLIC COIN TELEPHONES-FOR QUESTIONS Voice & TTY .................... 1-877-462-6606 REGARDING PAY PHONES, CALL: ........................................ 1-800-FRONTIER FOR PERSONS WITH HEARING OR SPEECH Independent Payphone Providers DISABILITIES, CALL: Contact us on the Internet at Orders, Billing & Repair ... 1-888-608-8028 .......................................... www.Frontier.com Ohio Relay Text Telephone (TTY) Customers ............ 711 TECH SUPPORT ................. 1-800-239-4430 ...................................... or 1-800-750-0750 Not all services are available in all areas. BOV2_056332_CIG_01_10_01

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