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Customer Info Guide Buckhannon-Weston White Pages Directory LOCAL TELEPHONE COMPANIES This directory contains listings for: How to Reach Frontier .........................................................Below Area Code 304/681 - Belington, Bridgeport, Buckhannon, Burnsville, Clarksburg, Dailey, Elkins, Flemington, Glenville, Hacker Valley, Jane GENERAL INFORMATION Lew, Lumberport, Mill Creek, Philippi, Rock Cave, Salem, Sardis, Shinnston, Valley Head, Walkersville, Wallace, Webster Springs, West Your Telephone Rights and Responsibilities ................................2 Milford, Weston, West Union Frontier Privacy Principles ...........................................................2 Tariffs Consumer Protection Principles ...................................................3 Show rates, rules and regulations for telephone service in West Virginia, Protection Tips Against Telephone Abuse and Fraud ...................3 and are approved by the Public Service Commission. Setting Up Telephone Service ......................................................4 Observing for Service Quality Repair ...........................................................................................4 You should know that when you speak with us at Frontier a supervisor Billing and Payment .....................................................................6 may listen in on the call. Supervisors listen in only to help train employees and to ensure that we provide you with accurate information CALLING INFORMATION and high quality customer service. The rates and information in this Customer Info Guide apply to Dialing and Calling Information ....................................................7 Frontier customers residing in West Virginia and are current at time of Long-Distance Calling ..................................................................8 publication. Because rates and services may change, please call our Business Office for current information on local rates and services. Local and Regional Calling Area ...................................................9 Community Service Numbers .....................................................10 Every reasonable precaution is taken to avoid errors or omissions from the Customer Info Guide. However, Frontier does not guarantee the Frontier General Manager Letter ......................................13 information in the Customer Info Guide and shall not be liable for any such errors or omissions. GOVERNMENT NUMBERS Contents of this Customer Info Guide cannot be reprinted, in whole or in part without written permission from Frontier. See Government Pages under the name of the county, city, town, or village and under "West Virginia, State of" and "United States Government" Buried Utility Line Information Frontier In a hurry and need to find name, address, phone number for Nationwide a business, family member or a friend? DIAL 411 and get the Avoid cutting underground utility Lines: Before You Dig - 411 information you need FAST! ..................... 4 1 1 (charges apply) Call Miss Utility of West Virginia, Inc . .................................. 811 Note: National Directory Assistance may not be available in all Frontier Or ........................................................... 1-800-245-4848 serving areas. How to Reach Frontier Call your Frontier representative or visit us on the Payment Information: Residential and Business Internet from Frontier internet at www.Frontier.com for questions about Call Frontier to Residential & Business Contact us on the Internet your bill or to place an order. There is no charge at: ............................................. www.Frontier.com hear a list of bill payment locations for these calls. hear last payment credited to your account or call: .................................... 1-800-FRONTIER Telephone Services: enter details of your last payment Residential and Business Buried Utility Line Information hear your bill balance Call Frontier to Before You Dig-avoid cutting make payment arrangements establish new service(s) underground utility lines: Miss Utility discuss overdue bills establish Internet ...................................................... 811 request a copy of your telephone bill order changes in your present service(s) Or ......................................... 1-800-245-4848 Residential & Business Customers: ask about Frontier services, rates and charges, West Virginia Relay Center Visit us at: .................................. www.Frontier.com or phone book listings TTY/TDD/PC & Voice ..................................... 711 or call: ................................... 1-800-FRONTIER report annoying, harassing or obscene calls Customer Service ................. 1-800-676-3777 or ..................................... 1-866-430-1274 Repair Services: ask general questions about your bill Residential & Business Customers: NOTES: Residential & Business Services: Visit us at ................................... www.Frontier.com Not all services are available in all areas. Website: ................................. www.Frontier.com Hours are subject to change. Closed Holidays. or call: .................................... 1-800-FRONTIER Dial .................................... 1-800-FRONTIER There is no charge to you when calling the numbers on these pages (excluding 411 ) from Centro Hispano de Frontier Other Useful Numbers: exchanges within Frontier territory. If you call from (Residentiales & Comerciales) a non-Frontier coin phone, a charge may apply. Frontier Public Payphone Service Customers Sitio de Web: ........................... www.Frontier.com Mobile phone users, air time charges do apply. Orders/Billing/Coin Collection Llame ................................... 1-800-FRONTIER Questions/Repairs......... 1-888-608-8028 Frontier Center for Customers with Disabilities Residential Customers Voice & TTY..................... 1-877-462-6606 078055

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