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Customer Info Guide LOCAL TELEPHONE COMPANIES GENERAL INFORMATION How to Reach Frontier ................................. See Below Calling Instructions ....................................................... 4 Customer Rights and Responsibilities .......................... 7 Frontier General Manager Letter .................................. 9 THE BASICS AND BEYOND Doing Business With Frontier- Installation, Billing, and Repair ...................................2 In a hurry and need to find name, address, phone number for a business, family member or a friend? DIAL 411 and get the information you need FAST! ..................... 4 1 1 (charges apply) Note: National Directory Assistance may not be available in all Frontier serving areas. How to Reach Frontier FOR INSTALLATION/ADDITIONAL CENTRO HISPANO DE FRONTIER BURIED CABLE SERVICES/CHANGES IN SERVICES/ Instalacin, traslados, cancelaciones, servicios Call 48 hours in advance (excluding BILLING QUESTIONS/REPAIR ISSUES, especiales, equipo telefnico, facturacin weekends and holidays) but not more CALL: Clientes Residenciales/Comerciales than 10 calendar days before you dig or .............................................. 1-800-FRONTIER .............................................. 1-800-FRONTIER drill, please call.............................. 811 Visit us at................................... www.Frontier.com INTERNET FROM FRONTIER ....................................... or 1-800-362-2764 FRONTIER CENTER FOR CUSTOMERS .............................................. 1-800-FRONTIER PUBLIC COIN TELEPHONES-FOR WITH DISABILITIES Contact us on the Internet at QUESTIONS REGARDING PAY PHONES, ................................................... www.Frontier.com CALL: Voice & TTY........................... 1-877-462-6606 Independent Payphone Providers FOR PERSONS WITH HEARING Orders, Billing & Repair OR SPEECH DISABILITIES, .............................................. 1-888-608-8028 CALL: Ohio Relay Text Telephone (TTY) Customers ................................ 711 or 1-800-750-0750 Moving? Call .....................................1-800-FRONTIER Not all services are available in all areas. 056412

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