Central Illinois Areawide IL Frontier Page 2-1 Community Pages

Customer Info Guide LOCAL TELEPHONE COMPANIES GENERAL INFORMATION How to Reach Frontier........................................See Below Calling Instructions ..............................................................4 Customer Rights and Responsibilities .................................8 Frontier General Manager Letter ........................................10 THE BASICS AND BEYOND Doing Business With Frontier- Installation, Billing, and Repair..........................................2 Frontier In a hurry and need to find name, address, phone number for Nationwide a business, family member or a friend? DIAL 411 and get the 411 information you need FAST! ....................... 4 1 1 ( charges apply) Note: National Directory Assistance may not be available in all Frontier serving areas. How to Reach Frontier FOR INSTALLATION/ADDITIONAL CENTRO HISPANO DE FRONTIER BURIED CABLE - CALL JULIE SERVICES/CHANGES IN SERVICES/ Instalacin, traslados, cancelaciones, servicios 48 hours in advance (excluding BILLING QUESTIONS/REPAIR ISSUES, especiales, equipo telefnico, facturacin weekends and holidays) but not more CALL: Clientes Residenciales/Comerciales than 14 calendar days before you dig or ............................................. 1-800-FRONTIER ............................................. 1-800-FRONTIER drill, please call........................... 811 or INTERNET FROM FRONTIER Visit us at.................................. www.Frontier.com ............................... 1-800-892-0123 ............................................. 1-800-FRONTIER FRONTIER CENTER FOR CUSTOMERS PUBLIC COIN TELEPHONES-FOR WITH DISABILITIES Contact us on the Internet at QUESTIONS REGARDING PAY PHONES, .................................................. www.Frontier.com CALL: Voice & TTY........................... 1-877-462-6606 Independent Payphone Providers FOR PERSONS WITH HEARING OR Orders, Billing & Repair SPEECH DISABILITIES, CALL: .............................................. 1-888-608-8028 Illinois Relay Service Text Telephone (TTY) Customers Moving? ............................ 7-1-1 or 1-800-526-0844 Call ........................................... 1-800-FRONTIER Not all services are available in all areas. 021632

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