Clarksburg WV Page 2-1 Community Pages

Customer Info Guide LOCAL TELEPHONE COMPANIES Clarksburg White Pages Directory This directory contains listings for: How to Reach Frontier .................................................... Below Area Code 304/681 - Bridgeport, Buckhannon, Clarksburg, Core, Daybrook, Fairmont, Fairview, Farmington, Flemington, Glenville, Grafton, GENERAL INFORMATION Hundred, Jane Lew, Joetown, Laurel Point, Lumberport, Mannington, Middlebourne, Philippi, Pine Grove, Reader, Rivesville, Salem, Sardis, Your Telephone Rights and Responsibilities ..........................2 Shinnston, Smithfield, Wadestown, Wallace, West Milford, West Union, Weston, Worthington Frontier Privacy Principles ......................................................2 Tariffs Consumer Protection Principles .............................................3 Protection Tips Against Telephone Abuse and Fraud .............4 Show rates, rules and regulations for telephone service in West Virginia, and are approved by the Public Service Commission. Setting Up Telephone Service .................................................4 Repair .....................................................................................5 Observing for Service Quality Billing and Payment ................................................................6 You should know that when you speak with us at Frontier a supervisor may listen in on the call. Supervisors listen in only to help train employees and to ensure that we provide you with accurate information CALLING INFORMATION and high quality customer service. The rates and information in this Customer Info Guide apply to Dialing and Calling Information ..............................................7 Frontier customers residing in West Virginia and are current at time of Long-Distance Calling.............................................................8 publication. Because rates and services may change, please call our Local and Regional Calling Area .............................................9 Business Office for current information on local rates and services. Community Service Numbers ...............................................11 Every reasonable precaution is taken to avoid errors or omissions from Frontier Letter .........................................................................13 the Customer Info Guide. However, Frontier does not guarantee the information in the Customer Info Guide and shall not be liable for any such errors or omissions. Contents of this Customer Info Guide cannot be reprinted, in whole or in part without written permission from Frontier. Frontier In a hurry and need to find name, address, phone number for a Buried Utility Line Information Nationwide business, family member or a friend? DIAL 411 and get the Avoid cutting underground utility Lines: Before You Dig - 411 information you need FAST! ................ 4 1 1 (charges apply) Call Miss Utility of West Virginia, Inc . . . . . . . . . . . . . . . . . 811 Note: National Directory Assistance may not be available in all Frontier Or . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-245-4848 serving areas. How to Reach Frontier Call your Frontier representative or visit us Payment Information: Residential and Business Other Useful Numbers: in the internet at www.Frontier.com for Call Frontier to Frontier Public Payphone Service Customers questions about your bill or to place an order. hear a list of bill payment locations Orders/Billing/Coin Collection/Questions/ There is no charge for these calls. hear last payment credited to your account Repairs............................ 1-888-608-8028 Telephone Services: enter details of your last payment Internet from Frontier Residential and Business hear your bill balance Residential & Business Contact us on the Call Frontier to make payment arrangements Internet at: ............................... www.Frontier.com establish new service(s) discuss overdue bills or call ...................................... 1-800-FRONTIER establish Internet request a copy of your telephone bill Tech Support ....................... 1-800-239-4430 order changes in your present service(s) Buried Utility Line Information Residential & Business Customers: ask about Frontier services, rates and charges, Before You Dig-avoid cutting Visit us at: ............................... www.Frontier.com or phone book listings underground utility lines: Miss Utility or call: .................................... 1-800-FRONTIER report annoying, harassing or obscene calls ...................................................... 811 Repair Services: ask general questions about your bill Or......................................... 1-800-245-4848 Residential & Business Customers: Residential & Business Services: West Virginia Relay Center Visit us at ................................ www.Frontier.com TTY/TDD/PC & Voice ..................................... 711 Website: ................................... www.Frontier.com or call: .................................... 1-800-FRONTIER Customer Service................. 1-800-676-3777 Dial ...................................... 1-800-FRONTIER or ..................................... 1-866-430-1274 Frontier Center for Customers with Disabilities Residential Customers Voice & TTY..................... 1-877-462-6606 078130

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