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Customer Info Guide LOCAL TELEPHONE COMPANIES GENERAL INFORMATION How to Reach Frontier..........................................See Below Calling Instructions................................................................ 4 Customer Rights and Responsibilities ................................... 6 Emergency Preparedness ...................................................... 7 Frontier General Manager Letter.............................................9 THE BASICS AND BEYOND Doing Business With Frontier- Installation, Billing, and Repair...........................................2 In a hurry and need to find name, address, phone number for Frontier Nationwide a business, family member or a friend? DIAL 411 and get the 411 information you need FAST! ...................... 4 1 1 (charges apply) Note: National Directory Assistance may not be available in all Frontier serving areas. How to Reach Frontier FOR INSTALLATION/ADDITIONAL FOR PERSONS WITH HEARING OR SPEECH INTERNET FROM FRONTIER SERVICES/CHANGES IN SERVICES/BILLING DISABILITIES, CALL: .................................. 1-800-FRONTIER QUESTIONS/REPAIR ISSUES, CALL: Idaho Relay Service Contact us on the Internet at ...................................... 1-800-FRONTIER Text Telephone (TTY) Customers ...................................... www.Frontier.com Visit us at...................... www.Frontier.com ................ 7 1 1 or 1-800-377-3529 BURIED CABLE FRONTIER CENTER FOR CUSTOMERS CENTRO HISPANO DE FRONTIER Call 48 hours in advance (excluding WITH DISABILITIES: Instalacin, traslados, cancelaciones, weekends and holidays) but more Voice & TTY.............. 1-877-462-6606 servicios especiales, equipo telefnico, than 10 calendar days before you facturacin dig or drill, please call ......................... 811 Clientes Residenciales/Comerciales ............................ or 1-800-626-4950 ................................. 1-800-FRONTIER Not all services are available in all areas. 017192

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