Decatur Area Wide IL Frontier Page 2-1 Community Information

Customer Info Guide LOCAL TELEPHONE COMPANIES GENERAL INFORMATION How to Reach Frontier ...........................................See Below Calling Instructions.................................................................4 Customer Rights and Responsibilities ....................................6 Frontier Letter .........................................................................8 THE BASICS AND BEYOND Doing Business With Frontier- Installation, Billing, and Repair ............................................2 In a hurry and need to find name, address, phone number for a Frontier Nationwide business, family member or a friend? DIAL 411 and get the 411 information you need FAST! ........................ 4 1 1 (charges apply) Note: National Directory Assistance may not be available in all Frontier serving areas. How to Reach Frontier FOR INSTALLATION/ADDITIONAL CENTRO HISPANO DE FRONTIER BURIED CABLE - CALL JULIE SERVICES/CHANGES IN SERVICES/ Instalacin, traslados, cancelaciones, servicios 48 hours in advance (excluding BILLING QUESTIONS/REPAIR ISSUES, especiales, equipo telefnico, facturacin weekends and holidays) but not more CALL: Clientes Residenciales/Comerciales than 14 calendar days before you dig or .............................................. 1-800-FRONTIER .............................................. 1-800-FRONTIER drill, please call ................................................ 811 Visit us at ................................... www.Frontier.com INTERNET FROM FRONTIER ......................................... or 1-800-892-0123 FRONTIER CENTER FOR CUSTOMERS .............................................. 1-800-FRONTIER PUBLIC COIN TELEPHONES-FOR WITH DISABILITIES Contact us on the Internet at QUESTIONS REGARDING PAY PHONES, Voice & TTY ........................... 1-877-462-6606 ................................................... www.Frontier.com CALL: TECH SUPPORT ................. 1-800-239-4430 Independent Payphone Providers FOR PERSONS WITH HEARING OR Orders, Billing & Repair ....... 1-888-608-8028 SPEECH DISABILITIES, CALL: Illinois Relay Service Text Telephone (TTY) Customers ............................ 7-1-1 or 1-800-526-0844 Moving? Call ...................................... 1-800-FRONTIER Not all services are available in all areas. 019150

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