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Customer Info Guide LOCAL TELEPHONE COMPANIES GENERAL INFORMATION How to Reach Frontier .......................................See Below Calling Instructions................................................................ 4 Customer Rights and Responsibilities ................................... 6 Frontier Letter ........................................................................ 8 THE BASICS AND BEYOND Doing Business With Frontier - Installation, Billing, and Repair..........................................2 Frontier In a hurry and need to find name, address, phone number for a Nationwide business, family member or a friend? DIAL 411 and get the 411 information you need FAST! ................. 4 1 1 (charges apply) Note: National Directory Assistance may not be available in all Frontier serving areas. How to Reach Frontier FOR INSTALLATION/ADDITIONAL CENTRO HISPANO DE FRONTIER BURIED CABLE - CALL JULIE SERVICES/CHANGES IN SERVICES/ Instalacin, traslados, cancelaciones, servicios 48 hours in advance (excluding weekends BILLING QUESTIONS/REPAIR ISSUES, especiales, equipo telefnico, facturacin and holidays) but not more than 14 CALL: Clientes Residenciales/Comerciales calendar days before you dig or drill, .............................................. 1-800-FRONTIER ............................................. 1-800-FRONTIER please call .......................................... 811 Visit us at ................................... www.frontier.com INTERNET FROM FRONTIER ............................................. or 1-800-892-0123 FRONTIER CENTER FOR CUSTOMERS ............................................. 1-800-FRONTIER PUBLIC COIN TELEPHONES-FOR WITH DISABILITIES QUESTIONS REGARDING PAY PHONES, Contact us on the Internet at CALL: Voice & TTY.......................... 1-877-462-6606 ................................................... www.frontier.com Independent Payphone Providers FOR PERSONS WITH HEARING OR TECH SUPPORT ................ 1-800-239-4430 Orders, Billing & Repair SPEECH DISABILITIES, CALL: ............................................... 1-888-608-8028 Illinois Relay Service Text Telephone (TTY) Customers Moving? ............................ 7-1-1 or 1-800-526-0844 Call......................................1-800-FRONTIER Not all services are available in all areas. 019183

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