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Customer Info Guide LOCAL TELEPHONE COMPANIES GENERAL INFORMATION How to Reach Frontier .......................................See Below Calling Instructions ..............................................................4 Customer Rights and Responsibilities .................................8 Frontier General Manager Letter ........................................10 THE BASICS AND BEYOND Doing Business With Frontier - Installation, Billing, and Repair..........................................2 Frontier In a hurry and need to find name, address, phone number for a Nationwide business, family member or a friend? DIAL 411 and get the 411 information you need FAST! ................. 4 1 1 (charges apply) Note: National Directory Assistance may not be available in all Frontier serving areas. How to Reach Frontier FOR INSTALLATION/ADDITIONAL CENTRO HISPANO DE FRONTIER BURIED CABLE - CALL JULIE SERVICES/CHANGES IN SERVICES/ Instalacin, traslados, cancelaciones, 48 hours in advance (excluding BILLING QUESTIONS/REPAIR ISSUES, servicios especiales, equipo telefnico, weekends and holidays) but not CALL: facturacin more than 14 calendar days before ...................................... 1-800-FRONTIER Clientes Residenciales/Comerciales you dig or drill, please call ........ 811 Visit us at ........................ www.frontier.com ..................................... 1-800-FRONTIER .................................... or 1-800-892-0123 FRONTIER CENTER FOR CUSTOMERS INTERNET FROM FRONTIER PUBLIC COIN TELEPHONES-FOR WITH DISABILITIES QUESTIONS REGARDING PAY PHONES, ..................................... 1-800-FRONTIER Voice & TTY................... 1-877-462-6606 CALL: Contact us on the Internet at FOR PERSONS WITH HEARING OR Independent Payphone Providers ........................................ www.frontier.com SPEECH DISABILITIES, CALL: Orders, Billing & Repair Illinois Relay Service ....................................... 1-888-608-8028 Text Telephone (TTY) Customers ...................... 7-1-1 or 1-800-526-0844 Moving? Call ..............................1-800-FRONTIER Not all services are available in all areas. 019183

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