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Customer Info Guide LOCAL TELEPHONE COMPANIES GENERAL INFORMATION Calling Instructions ...............................................................5 How to Reach Frontier ........................................See Below Customer Rights and Responsibilities ..................................7 Frontier General Manager Letter ..........................................9 THE BASICS AND BEYOND Doing Business With Frontier- Installation, Billing, and Repair...........................................2 Frontier In a hurry and need to find name, address, phone number for a Nationwide business, family member or a friend? DIAL 411 and get the 411 information you need FAST! .................. 411 (charges apply) Note: National Directory Assistance may not be available in all Frontier serving areas. INTERNET FROM FRONTIER ............................................................................................. 1-800-FRONTIER How to Reach Frontier Contact us on the Internet at ............................................ www.Frontier.com FOR INSTALLATION/ADDITIONAL SERVICES/CHANGES IN BURIED CABLE - CALL JULIE SERVICES/BILLING QUESTIONS/REPAIR ISSUES, CALL: Call 72 hours in advance (excluding weekends and holidays) ............................................................................................. 1-800-FRONTIER but no more than 30 calendar days before you dig or drill, Visit us at .......................................................................... www.Frontier.com please call ........................................................................................... 811 FRONTIER CENTER FOR CUSTOMERS WITH DISABILITIES ....................................................................................... or 1-800-242-8511 Voice & TTY .......................................................................... 1-877-462-6606 PUBLIC COIN TELEPHONES-FOR QUESTIONS REGARDING FOR PERSONS WITH HEARING OR SPEECH DISABILITIES, PAY PHONES, CALL: CALL: Independent Payphone Providers Wisconsin Relay Text Telephone (TTY) Customers ........................................ 711 Orders, Billing & Repair ..................................................... 1-888-608-8028 For additional information, please see the General Information Section in this Customer Info Guide. Moving? CENTRO HISPANO DE FRONTIER Call ..................................................................................... 1-800-FRONTIER Instalacin, traslados, cancelaciones, servicios especiales, equipo telefnico, facturacin Clientes Residenciales/Comerciales .................................... 1-800-FRONTIER Not all services are available in all areas. 079911

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