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PRODUCTS & SERVICES PAGES 2 Search for Business Listings Online Talk With Us Search for businesses, do a reverse number search, and nd local services you use everyday at Contact Frontier . Customer Service - Residential Toll-Free 1.800.FRONTIER Customer Satisfaction (800.376.6843) If you have a question about your service or bill, call 7:00 AM - 8:00 PM, Monday - Friday except holidays Frontier at 1.800.FRONTIER (800.376.6843) . If you 8:00 AM - 6:00 PM, Saturday - Sunday experience a problem, ask to speak with a supervisor. For local and long distance service, billing questions, payment information, new service, changes to existing If you are not satised after speaking with a supervisor, service and White Page listings. Frontier customers may contact: Frontier Customer Relations (toll-free) at 1.800.426.6404 . The ofce is open Monday through Friday, from 7:00 a.m. to 10:00 p.m. EST. Customer Service - Business Or you may write to: Frontier Customer Relations Toll-Free 1.800.FRONTIER PO Box 5166 (800.376.6843) Tampa, FL 33675 7:00 AM - 7:00 PM, Monday - Friday except holidays You may contact the California Public Utilities 9:30 AM - 4:00 PM, Saturday Commission by calling their toll-free call back number For local and long distance service, billing questions, 1.800.649.7570 or write to: payment information, new service, changes to existing Public Utilities Commission service and White Page listings. Consumer Affairs Branch 505 Van Ness Avenue San Francisco, CA 94102 Repair Service Or online at: Toll-Free 1.800.FRONTIER (800.376.6843) Reports taken 24/7 CABUtilityComplaint.aspx Web Site Repair Service Toll-Free 24/7 1.800.FRONTIER Internet Services (800.376.6843) Residential and Business Service Trouble with your phone service may come from one 1.800.FRONTIER of three sources - the telephone set, the inside wiring (800.376.6843) or the outside line. If you are unable to determine the source of your telephone problem, call us. If you request Technical Support for FiOS a Frontier repair person to test your line and the problem 24/7 1.877.600.1511 is in your equipment or inside wiring, there will be a Technical Support for DSL charge. Charges do not apply if you have an Inside Wire (where available) 24/7 1.800.239.4430 Maintenance contract or Frontier-leased equipment. 005555 Customer Responsibility Frontier's Responsibility 1. Phones (answering 4. Network Interface Device machine, cords, fax, etc.) 5. Service Wire 2. Telephone Jacks (buried or aerial) 3. Inside Wire 6. Pedestal or Pole 7. Cable (buried or aerial)

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