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Customer Info Guide LOCAL TELEPHONE COMPANIES GENERAL INFORMATION How to Reach Frontier ...............................See Below Calling Instructions ......................................................5 Customer Rights and Responsibilities .........................8 Frontier Letter .............................................................10 THE BASICS AND BEYOND Doing Business With Frontier- Installation, Billing, and Repair ................................ 2 Frontier In a hurry and need to find name, address, phone number for Nationwide a business, family member or a friend? DIAL 411 and get 411 the information you need FAST! .... 4 1 1 (charges apply) Note: National Directory Assistance may not be available in all Frontier serving areas. How to Reach Frontier FOR INSTALLATION/ADDITIONAL SERVICES/CHANGES IN INTERNET FROM FRONTIER SERVICES/BILLING QUESTIONS/REPAIR ISSUES, CALL: ......................................................................................... 1-800-FRONTIER ......................................................................................... 1-800-FRONTIER Contact us on the Internet at ................................................. www.Frontier.com Visit us at...................................................................... www.Frontier.com TECH SUPPORT ............................................................ 1-800-239-4430 FRONTIER CENTER FOR CUSTOMERS WITH DISABILITIES BURIED CABLE Voice & TTY ...................................................................... 1-877-462-6606 Call 48 hours in advance (excluding weekends and holidays) but not more than 10 calendar days before you dig or drill, please call .. 811 FOR PERSONS WITH HEARING OR SPEECH DISABILITIES, .................................................................... or 1-800-362-2764 CALL: Ohio Relay Text Telephone (TTY) Customers ..... 711 or 1-800-750-0750 PUBLIC COIN TELEPHONES-FOR QUESTIONS REGARDING CENTRO HISPANO DE FRONTIER PAY PHONES, CALL: Independent Payphone Providers Instalacin, traslados, cancelaciones, servicios especiales, equipo telefnico, Orders, Billing & Repair ..................................................... 1-888-608-8028 facturacin Clientes Residenciales/Comerciales .................................. 1-800-FRONTIER Not all services are available in all areas. 057207

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