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Customer Info Guide LOCAL TELEPHONE COMPANIES GENERAL INFORMATION How to Reach Frontier ................................................... See Below Calling Instructions ......................................................................... 5 Customer Rights and Responsibilities ............................................. 7 Frontier Letter .................................................................................. 9 THE BASICS AND BEYOND Doing Business With Frontier- Installation, Billing, and Repair ....................................................2 In a hurry and need to find name, address, phone number for a business, family member or a friend? DIAL 411 and get the information you need FAST! ......... 4 1 1 (charges apply) Note: National Directory Assistance may not be available in all Frontier serving areas. How to Reach Frontier FOR INSTALLATION/ADDITIONAL SERVICES/CHANGES INTERNET FROM FRONTIER IN SERVICES/BILLING QUESTIONS/REPAIR ISSUES, ......................................................................... 1-800-FRONTIER CALL: Contact us on the Internet at ............................ www.Frontier.com ......................................................................... 1-800-FRONTIER TECH SUPPORT .............................................. 1-800-239-4430 Visit us at .......................................................... www.Frontier.com BURIED CABLE-MISS DIG FRONTIER CENTER FOR CUSTOMERS WITH Please give 72 hours notice (excluding weekends and DISABILITIES holidays) but not more than 21 calendar days. Before you dig or drill, call ................................................................ 811 Voice & TTY ........................................................... 1-877-462-6606 or ........................................................................... 1-800-482-7171 FOR PERSONS WITH HEARING OR SPEECH DISABILITIES, CALL: PUBLIC COIN TELEPHONES - FOR QUESTIONS REGARDING PAY PHONES, CALL: Michigan Relay Center Independent Payphone Providers Text Telephone (TTY) Customers ........ 7 1 1 or 1-844-578-6563 Orders, Billing & Repair ....................................... 1-888-608-8028 CENTRO HISPANO DE FRONTIER Instalacin, traslados, cancelaciones, servicios especiales, equipo telefnico, facturacin Moving? Clientes Residenciales/Comerciales ..................... 1-800-FRONTIER Call ............................................................1-800-FRONTIER 035552 Not all services are available in all areas.

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