Huntington WV Page 2-1 Community Pages

Customer Info Guide Huntington White Pages Directory LOCAL TELEPHONE COMPANIES This directory contains listings for: How to Reach Frontier ..................................................Below Area Code 304/681 - Alum Creek, Apple Grove, Barboursville, Branchland, Buffalo, Ceredo-Kenova, Dunlow, East Lynn, Fort Gay, GENERAL INFORMATION Griffithsville, Hacker Valley-Hamlin, Huntington, Hurricane, Kermit, Leon, Milton, Nitro, Prichard, Scott Depot, St. Albans, Union Ridge, Wayne, Your Telephone Rights and Responsibilities ....................... 2 Winfield Frontier Privacy Principles ................................................... 2 Area Code 606 - Louisa, KY Consumer Protection Principles .......................................... 3 Area Code 740 - Burlington, OH, Chesapeake, OH, Proctorville, OH Protection Tips Against Telephone Abuse and Fraud .......... 4 Tariffs Setting Up Telephone Service .............................................. 4 Show rates, rules and regulations for telephone service in West Virginia, Repair .................................................................................. 5 and are approved by the Public Service Commission. Billing and Payment ............................................................. 6 Observing for Service Quality You should know that when you speak with us at Frontier a supervisor CALLING INFORMATION may listen in on the call. Supervisors listen in only to help train employees and to ensure that we provide you with accurate information Dialing and Calling Information ........................................... 7 and high quality customer service. Long-Distance Calling .......................................................... 8 The rates and information in this Customer Info Guide apply to Local and Regional Calling Area .......................................... 9 Frontier customers residing in West Virginia and are current at time of publication. Because rates and services may change, please call our Community Service Numbers ............................................ 11 Business Office for current information on local rates and services. Emergency Evacuation ...................................................... 12 Every reasonable precaution is taken to avoid errors or omissions from Frontier Letter .....................................................14 the Customer Info Guide. However, Frontier does not guarantee the information in the Customer Info Guide and shall not be liable for any such errors or omissions. Contents of this Customer Info Guide cannot be reprinted, in whole or in part without written permission from Frontier. Buried Utility Line Information Frontier In a hurry and need to find name, address, phone number for a Nationwide business, family member or a friend? DIAL 411 and get the Avoid cutting underground utility Lines: Before You Dig - 411 information you need FAST! .................... 4 1 1 (charges apply) Call Miss Utility of West Virginia, Inc. . . . . . . . . . . . . . . 811 Note: National Directory Assistance may not be available in all Frontier Or . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-245-4848 serving areas. How to Reach Frontier Call your Frontier representative or visit us on the Payment Information: Residential and Business Other Useful Numbers: Internet at www.Frontier.com for questions Call Frontier to Frontier Public Payphone Service Customers about your bill or to place an order. There is no hear a list of bill payment locations Orders/Billing/Coin Collection/Questions/ charge or these calls. hear last payment credited to your account Repairs ........................ 1-888-608-8028 Telephone Services: enter details of your last payment Internet from Frontier Residential and Business hear your bill balance Residential & Business Contact us on the Internet Call Frontier to make payment arrangements at: ............................................. www.Frontier.com establish new service(s) discuss overdue bills or call: .................................... 1-800-FRONTIER establish Internet request a copy of your telephone bill order changes in your present service(s) Tech Support ....................... 1-800-239-4430 Residential & Business Customers: ask about Frontier services, rates and charges, Visit us at: .................................. www.Frontier.com Buried Utility Line Information or phone book listings or call: ................................... 1-800-FRONTIER Before You Dig-avoid cutting report annoying, harassing or obscene calls underground utility lines: Miss Utility Repair Services: ask general questions about your bill ...................................................... 811 Residential & Business Customers: Or ........................ 1-800-245-4848 Residential & Business Services: Visit us at ................................... www.Frontier.com West Virginia Relay Center Website: ................................. www.Frontier.com or call: .................................... 1-800-FRONTIER TTY/TDD/PC & Voice ..................................... 711 Dial .................................... 1-800-FRONTIER Customer Service ................. 1-800-676-3777 Frontier Center for Customers with Disabilities or ......................................... 1-866-430-1274 Residential Customers Voice & TTY..................... 1-877-462-6606 078370

Previous Page
Next Page