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Customer Info Guide LOCAL TELEPHONE COMPANIES GENERAL INFORMATION How to Reach Frontier ................................................... See Below Calling Instructions ..........................................................................5 Customer Rights and Responsibilities ..............................................7 Frontier Letter ..................................................................................9 THE BASICS AND BEYOND Doing Business With Frontier- Installation, Billing, and Repair .....................................................2 Frontier In a hurry and need to find name, address, phone number for Nationwide a business, family member or a friend? DIAL 411 and get 411 the information you need FAST! .... 4 1 1 (charges apply) Note: National Directory Assistance may not be available in all Frontier serving areas. How to Reach Frontier FOR INSTALLATION/ADDITIONAL SERVICES/CHANGES CENTRO HISPANO DE FRONTIER IN SERVICES/BILLING QUESTIONS/REPAIR ISSUES, Instalacin, traslados, cancelaciones, servicios especiales, equipo CALL: telefnico, facturacin Clientes Residenciales/Comerciales .......................................................................... 1-800-FRONTIER .......................................................................... 1-800-FRONTIER Visit us at ............................................................... www.Frontier.com INTERNET FROM FRONTIER FRONTIER CENTER FOR CUSTOMERS WITH DISABILITIES .......................................................................... 1-800-FRONTIER Voice & TTY ....................................................... 1-877-462-6606 Contact us on the Internet at .................................. www.Frontier.com FOR PERSONS WITH HEARING OR SPEECH TECH SUPPORT ............................................... 1-800-239-4430 DISABILITIES, CALL BURIED CABLE Relay South Carolina 72 hours before you dig or drill, Text Telephone (TTY) Customers please call........................................................................... 811 ........................................................ 7-1-1 or 1-800-735-8583 ........................................................... or 1-888-721-7877 Voice ............................................... 7-1-1 or 1-800-735-2905 PUBLIC COIN TELEPHONES-FOR QUESTIONS ASCII................................................ 7-1-1 or 1-800-735-7293 REGARDING PAY PHONES, CALL: Independent Payphone Providers Orders, Repairs & Billing .................................. 1-888-608-8028 Not all services are available in all areas. JKS2_066447_CIG_01_10_01

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