Macomb Area Wide IL Page 2-1 Community Information

Customer Info Guide LOCAL TELEPHONE COMPANIES GENERAL INFORMATION How to Reach Frontier ...........................................See Below Calling Instructions.................................................................4 Customer Rights and Responsibilities ....................................6 Frontier Letter .........................................................................8 THE BASICS AND BEYOND Doing Business With Frontier- Installation, Billing, and Repair ............................................2 In a hurry and need to find name, address, phone number for a business, family member or a friend? DIAL 411 and get the information you need FAST! ................ 4 1 1 (charges apply) Note: National Directory Assistance may not be available in all Frontier serving areas. How to Reach Frontier FOR INSTALLATION/ADDITIONAL CENTRO HISPANO DE FRONTIER BURIED CABLE - CALL JULIE SERVICES/CHANGES IN SERVICES/ Instalacin, traslados, cancelaciones, 48 hours in advance (excluding BILLING QUESTIONS/REPAIR ISSUES, servicios especiales, equipo telefnico, weekends and holidays) but not more CALL: facturacin than 14 calendar days before you dig ......................................... 1-800-FRONTIER Clientes Residenciales/Comericiales or drill, please call............. ...................... 811 Visit us at.......................... www.Frontier.com ........................................ 1-800-FRONTIER ................................... or 1-800-892-0123 FRONTIER CENTER FOR CUSTOMERS INTERNET FROM FRONTIER PUBLIC COIN TELEPHONES-FOR WITH DISABILITIES QUESTIONS REGARDING PAY PHONES, ........................................ 1-800-FRONTIER Voice & TTY...................... 1-877-462-6606 CALL: Contact us on the Internet at FOR PERSONS WITH HEARING OR Independent Payphone Providers .......................................... www.Frontier.com SPEECH DISABILITIES, CALL: Orders, Billing & Repair TECH SUPPORT ................ 1-800-239-4430 Illinois Relay Service ..................................... 1-888-608-8028 Text Telephone (TTY) Customers ......................... 7-1-1 or 1-800-526-0844 Not all services are available in all areas. 020316

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