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Customer Info Guide LOCAL TELEPHONE COMPANIES GENERAL INFORMATION How to Reach Frontier ...................................................See below Calling Instructions ......................................................................... 4 Services for Customers with Special Needs- Telecommunications Relay Service ................................................. 5 Lifeline Program .............................................................................. 5 Customer Rights and Responsibilities ............................................. 6 THE BASICS AND BEYOND Frontier Letter .................................................................................. 9 Doing Business With Frontier- Installation, Billing ....................................................................... 2 Repair .......................................................................................... 3 (For Lifeline Program see page 5) In a hurry and need to find name, address, phone number for a Frontier Nationwide business, family member or a friend? DIAL 411 and get the 411 information you need FAST! .............. 4 1 1 (charges apply) Note: National Directory Assistance may not be available in all Frontier serving areas. INTERNET FROM FRONTIER ....................................................................................... 1-800-FRONTIER How to Reach Frontier Contact us on the Internet at FOR INSTALLATION/ADDITIONAL SERVICES/CHANGES IN ............................................................................................ www.Frontier.com SERVICES/BILLING QUESTIONS/REPAIR ISSUES, CALL: TECH SUPPORT ........................................................... 1-800-239-4430 ....................................................................................... 1-800-FRONTIER BURIED CABLE-MISS DIG Visit us at ............................................................................ www.Frontier.com At least 3 working days (excluding weekends and holidays) before FRONTIER CENTER FOR CUSTOMERS WITH DISABILITIES you dig or drill, please call ........................................................ 811 Voice & TTY ..................................................................... 1-877-462-6606 .................................................................. or 1-800-632-4949 FOR PERSONS WITH HEARING OR SPEECH DISABILITIES, PUBLIC COIN TELEPHONES-FOR QUESTIONS REGARDING CALL: PAY PHONES, CALL: Relay North Carolina Independent Payphone Providers Text Telephone (TTY) Customers Orders, Billing & Repair ...................................................................... 7 1 1 or 1-800-735-2962 ......................................................................................... 1-888-608-8028 CENTRO HISPANO DE FRONTIER Instalacin, traslados, cancelaciones, servicios especiales, equipo telefnico, Moving? facturacin Call ...................................................................1-800-FRONTIER Clientes Residenciales/Comerciales ....................................................................................... 1-800-FRONTIER 054006 Not all services are available in all areas.

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