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Customer Info Guide LOCAL TELEPHONE COMPANIES GENERAL INFORMATION How to Reach Frontier...................................................See Below Calling Instructions ..........................................................................5 Customer Rights and Responsibilities..............................................7 Frontier Letter ..................................................................................9 THE BASICS AND BEYOND Doing Business With Frontier- Installation, Billing, and Repair......................................................2 In a hurry and need to find name, address, phone number for a business, family member or a friend? DIAL 411 and get the information you need FAST! ................ 4 1 1 (charges apply) Note: National Directory Assistance may not be available in all Frontier serving areas. INTERNET FROM FRONTIER How to Reach Frontier .............................................................................. 1-800-FRONTIER FOR INSTALLATION/ADDITIONAL SERVICES/CHANGES IN Contact us on the Internet at..................................... www.Frontier.com SERVICES/BILLING QUESTIONS/REPAIR ISSUES, CALL: TECH SUPPORT ............................................................ 1-800-239-4430 .............................................................................. 1-800-FRONTIER BURIED CABLE - CALL JULIE Visit us at.................................................................. www.Frontier.com Call 72 hours in advance (excluding weekends and holidays) FRONTIER CENTER FOR CUSTOMERS WITH DISABILITIES but no more than 30 calendar days before you dig or drill, Voice & TTY........................................................... 1-877-462-6606 please call................................ 811 or 1-800-242-8511 FOR PERSONS WITH HEARING OR SPEECH DISABILITIES, PUBLIC COIN TELEPHONES-FOR QUESTIONS REGARDING CALL: PAY PHONES, CALL: Independent Payphone Providers Wisconsin Relay Text Telephone (TTY) Customers.............................................. 711 or 1-800-947-3529 Orders, Billing & Repair .................................... 1-888-608-8028 CENTRO HISPANO DE FRONTIER Instalacin, traslados, cancelaciones, servicios especiales, equipo telefnico, facturacin Clientes Residenciales/Comerciales ............................................................................. 1-800-FRONTIER Not all services are available in all areas. 081118

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