Metro East South IL Frontier Page 2-1 Community Information

Customer Info Guide LOCAL TELEPHONE COMPANIES GENERAL INFORMATION How to Reach Frontier....................................................See Below Calling Instructions ..........................................................................4 Customer Rights and Responsibilities..............................................6 Frontier Letter ...................................................................................8 THE BASICS AND BEYOND Doing Business With Frontier- Installation, Billing, and Repair ..................................................... 2 Frontier In a hurry and need to find name, address, phone number for Nationwide a business, family member or a friend? DIAL 411 and get 411 the information you need FAST! ....... 4 1 1 (charges apply) Note: National Directory Assistance may not be available in all Frontier serving areas. How to Reach Frontier FOR INSTALLATION/ADDITIONAL SERVICES/CHANGES IN INTERNET FROM FRONTIER CALL: SERVICES/BILLING QUESTIONS/REPAIR ISSUES, CALL: .................................................................................. 1-800-FRONTIER ............................................................................ 1-800-FRONTIER Contact us on the Internet at.................................. www.Frontier.com Visit us at............................................................... www.Frontier.com TECH SUPPORT ............................................................ 1-800-239-4430 FRONTIER CENTER FOR CUSTOMERS WITH DISABILITIES BURIED CABLE - CALL JULIE Voice & TTY......................................................... 1-877-462-6606 48 hours in advance (excluding weekends and holidays) but FOR PERSONS WITH HEARING OR SPEECH DISABILITIES, not more than 14 calendar days before you dig or drill, CALL: please call................................. 811 or 1-800-892-0123 Illinois Relay Service.......................... 7-1-1 or 1-800-526-0844 PUBLIC COIN TELEPHONES-FOR QUESTIONS REGARDING PAY PHONES, CALL: CENTRO HISPANO DE FRONTIER Independent Payphone Providers Instalacin, traslados, cancelaciones, servicios especiales, equipo Orders, Billing & Repair........................................ 1-888-608-8028 telefnico, facturacin Clientes Residenciales/Comerciales.................... 1-800-FRONTIER Not all services are available in all areas. 018420

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