Monroe Union County And Matthews NC Page 2-1 Community Information

Customer Info Guide LOCAL TELEPHONE COMPANIES GENERAL INFORMATION How to Reach Frontier ...........................................See Below Calling Instructions................................................................. 4 Services for Customers with Special Needs- Telecommunications Relay Service ........................................ 4 Lifeline Program ..................................................................... 5 Customer Rights and Responsibilities .................................... 6 Frontier Letter ......................................................................... 8 THE BASICS AND BEYOND Doing Business With Frontier- Installation, Billing, and Repair ............................................2 Frontier In a hurry and need to find name, address, phone number for a Nationwide business, family member or a friend? DIAL 411 and get the 411 information you need FAST! .................. 4 1 1 (charges apply) Note: National Directory Assistance may not be available in all Frontier serving areas. How to Reach Frontier FOR INSTALLATION/ADDITIONAL CENTRO HISPANO DE FRONTIER BURIED CABLE-MISS DIG SERVICES/CHANGES IN SERVICES/ Instalacin, traslados, cancelaciones, servicios At least 3 working days (excluding BILLING QUESTIONS/REPAIR ISSUES, especiales, equipo telefnico, facturacin weekends and holidays) before you dig CALL: Clientes Residenciales/Comerciales or drill, please call ........................... 811 .............................................. 1-800-FRONTIER .............................................. 1-800-FRONTIER ......................................... or 1-800-632-4949 Visit us at ................................... www.Frontier.com INTERNET FROM FRONTIER PUBLIC COIN TELEPHONES-FOR FRONTIER CENTER FOR CUSTOMERS .............................................. 1-800-FRONTIER QUESTIONS REGARDING PAY PHONES, WITH DISABILITIES CALL: Contact us on the Internet at Voice & TTY ........................... 1-877-462-6606 ................................................... www.Frontier.com Independent Payphone Providers Orders, Billing & Repair FOR PERSONS WITH HEARING OR TECH SUPPORT .................. 1-800-239-4430 ............................................... 1-888-608-8028 SPEECH DISABILITIES, CALL: Relay North Carolina Moving? Text Telephone (TTY) Customers Call ...................................... 1-800-FRONTIER ............................. 7 1 1 or 1-800-735-2962 Not all services are available in all areas. 054079

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