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Customer Info Guide LOCAL TELEPHONE COMPANIES GENERAL INFORMATION Calling Instructions ......................................................4 How to Reach Frontier ............................... See Below Customer Rights and Responsibilities .........................7 Frontier Letter .............................................................9 THE BASICS AND BEYOND Doing Business With Frontier- Installation, Billing, and Repair .................................2 In a hurry and need to find name, address, phone number for a Frontier Nationwide business, family member or a friend? DIAL 411 and get the information you need FAST! ............ 4 1 1 (charges apply) 411 Note: National Directory Assistance may not be available in all Frontier serving areas. BURIED CABLE-MISS DIG Please give 72 hours notice (excluding weekends and holidays) but How to Reach Frontier not more than 21 calendar days. Before you dig or drill, call ... 811 FOR INSTALLATION/ADDITIONAL SERVICES/CHANGES IN or ..................................................................... 1-800-242-8511 SERVICES/BILLING QUESTIONS/REPAIR ISSUES, CALL: ............................................................................................ 1-800-FRONTIER PUBLIC COIN TELEPHONES - FOR QUESTIONS REGARDING Visit us at ........................................................................ www.Frontier.com PAY PHONES, CALL: FRONTIER CENTER FOR CUSTOMERS WITH DISABILITIES Independent Payphone Providers Voice & TTY ......................................................................... 1-877-462-6606 Orders, Billing & Repair ....................................................... 1-888-608-8028 FOR PERSONS WITH HEARING OR SPEECH DISABILITIES, FRONTIER TARIFFS CALL: Available on the Internet at .............................................. www.Frontier.com Wisconsin Relay Center Text Telephone (TTY) Customers ............................................................... 7 1 1 CENTRO HISPANO DE FRONTIER Instalacin, traslados, cancelaciones, servicios especiales, equipo telefnico, facturacin Clientes Residenciales/Comerciales .................................... 1-800-FRONTIER Moving? INTERNET FROM FRONTIER ................................. 1-800-FRONTIER Call .....................................................................1-800-FRONTIER Contact us on the Internet at ........................................... www.Frontier.com TECH SUPPORT ............................................................ 1-800-239-4430 081245 Not all services are available in all areas.

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