Murphy NC Page 2-1 Community Pages

Customer Info Guide LOCAL TELEPHONE COMPANIES GENERAL INFORMATION How to Reach Frontier ................................. See Below Calling Instructions ........................................................4 Services for Customers with Special Needs- Telecommunications Relay Service ...............................4 Lifeline Program ............................................................5 Customer Rights and Responsibilities ...........................6 Frontier Letter ................................................................8 THE BASICS AND BEYOND Doing Business With Frontier- Installation, Billing, and Repair ...................................2 Frontier In a hurry and need to find name, address, phone number for a Nationwide business, family member or a friend? DIAL 411 and get the 411 information you need FAST! . . . . . . . 4 1 1 (charges apply) Note: National Directory Assistance may not be available in all Frontier serving areas. How to Reach Frontier FOR INSTALLATION/ADDITIONAL CENTRO HISPANO DE FRONTIER BURIED CABLE-MISS DIG SERVICES/CHANGES IN SERVICES/ Instalacin, traslados, cancelaciones, At least 3 working days (excluding BILLING QUESTIONS/REPAIR ISSUES, servicios especiales, equipo telefnico, weekends and holidays) before you CALL: facturacin dig or drill, please call ................ 811 .................................... 1-800-FRONTIER Clientes Residenciales/Comerciales ............................... or 1-800-632-4949 .................................... 1-800-FRONTIER Visit us at .......................... www.Frontier.com PUBLIC COIN TELEPHONES-FOR INTERNET FROM FRONTIER FRONTIER CENTER FOR CUSTOMERS QUESTIONS REGARDING PAY WITH DISABILITIES .................................... 1-800-FRONTIER PHONES, CALL: Voice & TTY .................. 1-877-462-6606 Contact us on the Internet at Independent Payphone Providers ......................................... www.Frontier.com FOR PERSONS WITH HEARING OR Orders, Billing & Repair SPEECH DISABILITIES, CALL: ..................................... 1-888-608-8028 TECH SUPPORT ....... 1-800-239-4430 Relay North Carolina Text Telephone (TTY) Customers ................... 7 1 1 or 1-800-735-2962 Moving? Call ...............................1-800-FRONTIER 054191 Not all services are available in all areas.

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