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Customer Info Guide LOCAL TELEPHONE COMPANIES GENERAL INFORMATION How to Reach Frontier......................................See Below Calling Instructions ............................................................ 4 Customer Rights and Responsibilities ............................... 7 Frontier General Manager Letter ........................................ 9 THE BASICS AND BEYOND Doing Business With Frontier- Installation, Billing, and Repair.......................................2 Frontier In a hurry and need to find name, address, phone number for Nationwide a business, family member or a friend? DIAL 411 and get the information you need FAST! ................. 4 1 1 (charges apply) 411 Note: National Directory Assistance may not be available in all Frontier serving areas. How to Reach Frontier FOR INSTALLATION/ADDITIONAL CENTRO HISPANO DE FRONTIER BURIED CABLE-MISS DIG SERVICES/CHANGES IN SERVICES/ Instalacin, traslados, cancelaciones, Please give 72 hours notice (excluding BILLING QUESTIONS/REPAIR ISSUES, servicios especiales, equipo telefnico, weekends and holidays) but not more CALL: facturacin than 21 calendar days. ............................................. 1-800-FRONTIER Clientes Residenciales/Comerciales Before you dig or drill, call.......... 811 or ............................................. 1-800-FRONTIER ......................................... or 1-800-482-7171 Visit us at.......................... www.Frontier.com INTERNET FROM FRONTIER FRONTIER CENTER FOR CUSTOMERS PUBLIC COIN TELEPHONES - FOR WITH DISABILITIES ............................................. 1-800-FRONTIER QUESTIONS REGARDING PAY PHONES, Voice & TTY......................... 1-877-462-6606 Contact us on the Internet at CALL: .......................................... www.Frontier.com FOR PERSONS WITH HEARING OR Independent Payphone Providers SPEECH DISABILITIES, CALL: Orders, Billing & Repair.......... 1-888-608-8028 Michigan Relay Center FRONTIER TARIFFS Text Telephone (TTY) Customers............ 7 1 1 or Available on the Internet at ............................................. 1-844-578-6563 ........................................... www.Frontier.com Moving? Call .......................................1-800-FRONTIER Not all services are available in all areas. 034095

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