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Customer Info Guide LOCAL TELEPHONE COMPANIES GENERAL INFORMATION How to Reach Frontier........................................See Below Calling Instructions ............................................................. 5 Customer Rights and Responsibilities ................................ 8 Frontier Letter .................................................................. 10 THE BASICS AND BEYOND Doing Business With Frontier- Installation, Billing, and Repair..........................................2 Frontier In a hurry and need to find name, address, phone number for a Nationwide business, family member or a friend? DIAL 411 and get the 411 information you need FAST! ..................... 4 1 1 (charges apply) Note: National Directory Assistance may not be available in all Frontier serving areas. How to Reach Frontier FOR INSTALLATION/ADDITIONAL CENTRO HISPANO DE FRONTIER BURIED CABLE SERVICES/CHANGES IN SERVICES/ Instalacin, traslados, cancelaciones, servicios Call 48 hours in advance (excluding BILLING QUESTIONS/REPAIR ISSUES, especiales, equipo telefnico, facturacin weekends and holidays) but not more than CALL: Clientes Residenciales/Comerciales. 10 calendar days before you dig or drill, .............................................. 1-800-FRONTIER .............................................. 1-800-FRONTIER please call............................................ 811 Visit us at................................... www.Frontier.com ......................................... or 1-800-362-2764 INTERNET FROM FRONTIER FRONTIER CENTER FOR CUSTOMERS PUBLIC COIN TELEPHONES-FOR .............................................. 1-800-FRONTIER WITH DISABILITIES QUESTIONS REGARDING PAY PHONES, Contact us on the Internet at CALL: Voice & TTY........................... 1-877-462-6606 .................................................. www.Frontier.com Independent Payphone Providers FOR PERSONS WITH HEARING OR TECH SUPPORT ................. 1-800-239-4430 Orders, Billing & Repair SPEECH DISABILITIES, CALL: ............................................... 1-888-608-8028 Ohio Relay Text Telephone (TTY) Customers ............................... 711 or 1-800-750-0750 Moving? Call...............................1-800-FRONTIER Not all services are available in all areas. NRK2_058129_CIG_01_10_01

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