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Customer Info Guide LOCAL TELEPHONE COMPANIES GENERAL INFORMATION How to Reach Frontier ........................................ See Below Calling Instructions ................................................................4 Customer Rights and Responsibilities ...................................7 Frontier Letter ........................................................................9 THE BASICS AND BEYOND Doing Business With Frontier- Installation, Billing, and Repair ..........................................2 Frontier In a hurry and need to find name, address, phone number for a Nationwide business, family member or a friend? DIAL 411 and get the 411 information you need FAST! ............... 4 1 1 (charges apply) Note: National Directory Assistance may not be available in all Frontier serving areas. How to Reach Frontier FOR INSTALLATION/ADDITIONAL SERVICES/CHANGES IN INTERNET FROM FRONTIER SERVICES/BILLING QUESTIONS/REPAIR ISSUES, CALL: ................................................................................ 1-800-FRONTIER ................................................................................ 1-800-FRONTIER Contact us on the Internet at .................................. www.Frontier.com Visit us at ................................................................ www.Frontier.com TECH SUPPORT ............................................................... 1-800-239-4430 FRONTIER CENTER FOR CUSTOMERS WITH DISABILITIES BURIED CABLE - CALL JULIE Voice & TTY ............................................................. 1-877-462-6606 Call 72 hours in advance (excluding weekends and holidays) FOR PERSONS WITH HEARING OR SPEECH DISABILITIES, but no more than 30 calendar days before you dig or CALL: drill,please call ................................................................... 811 Wisconsin Relay Text Telephone (TTY) Customers ........................ 711 ............................................................................ or 1-800-242-8511 For additional information, please see the General Information PUBLIC COIN TELEPHONES-FOR QUESTIONS REGARDING PAY Section in this Customer Info Guide. PHONES, CALL: CENTRO HISPANO DE FRONTIER Independent Payphone Providers Instalacin, traslados, cancelaciones, servicios especiales, equipo Orders, Billing & Repair ......................................... 1-888-608-8028 telefnico, facturacin Clientes Residenciales/Comerciales ........................ 1-800-FRONTIER Moving? Call .........................................................................1-800-FRONTIER Not all services are available in all areas. 081466

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