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Customer Info Guide LOCAL TELEPHONE COMPANIES GENERAL INFORMATION How to Reach Frontier....................................................See Below Calling Instructions............................................................................5 Customer Rights and Responsibilities...............................................7 Frontier Letter....................................................................................9 THE BASICS AND BEYOND Doing Business With Frontier- Installation, Billing, and Repair......................................................2 In a hurry and need to find name, address, phone number for a business, family member or a friend? DIAL 411 and get the information you need FAST! ............................ 4 1 1 (charges apply) Note: National Directory Assistance may not be available in all Frontier serving areas. INTERNET FROM FRONTIER How to Reach Frontier ............................................................................... 1-800-FRONTIER FOR INSTALLATION/ADDITIONAL SERVICES/CHANGES IN Contact us on the Internet at.................................. www.Frontier.com SERVICES, CALL: TECH SUPPORT ............................................................ 1-800-239-4430 BURIED CABLE ............................................................................... 1-800-FRONTIER Call 48 hours in advance (excluding weekends and holidays) Visit us at .............................................................. www.Frontier.com but not more than 10 calendar days before you dig or drill, FRONTIER CENTER FOR CUSTOMERS WITH DISABILITIES please call ........................................................................... 811 Voice & TTY ............................................................ 1-877-462-6606 ........................................................................... or 1-800-362-2764 FOR PERSONS WITH HEARING OR SPEECH PUBLIC COIN TELEPHONES-FOR QUESTIONS REGARDING DISABILITIES, CALL: PAY PHONES, CALL: Ohio Relay Text Telephone (TTY) Customers ................................ 711 Independent Payphone Providers ................................................................................ or 1-800-750-0750 Orders, Billing & Repair ....................................... 1-888-608-8028 CENTRO HISPANO DE FRONTIER Instalacin, traslados, cancelaciones, servicios especiales, equipo telefnico, facturacin Clientes Residenciales/ Comerciales ..................... 1-800-FRONTIER Moving? Call .................................................................................... 1-800-FRONTIER Not all services are available in all areas. 058146

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