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Customer Info Guide Parkersburg White Pages Directory LOCAL TELEPHONE COMPANIES This directory contains listings for: How to Reach Frontier .............................................................. Below Area Code 304/681 - Belmont, Cairo, Dallison, Elizabeth, Ellenboro, Grantsville, Harrisville, Lawford, Lubeck, Mineral Wells, Parkersburg, GENERAL INFORMATION Pennsboro, Ravenswood, Rockport, Saint Marys, Smithville, Spencer, Valley Mills, Williamstown Your Telephone Rights and Responsibilities .....................................2 Area Code 740 - Bellaire, OH, Marietta, OH Frontier Privacy Principles ................................................................2 Tariffs Consumer Protection Principles ........................................................3 Show rates, rules and regulations for telephone service in West Virginia, and Protection Tips Against Telephone Abuse and Fraud ........................3 are approved by the Public Service Commission. Setting Up Telephone Service ...........................................................4 Observing for Service Quality You should know that when you speak with us at Frontier a supervisor may Repair ................................................................................................5 listen in on the call. Supervisors listen in only to help train employees and Billing and Payment ..........................................................................6 to ensure that we provide you with accurate information and high quality customer service. The rates and information in this Customer Info Guide apply to Frontier CALLING INFORMATION customers residing in West Virginia and are current at time of publication. Dialing and Calling Information .........................................................7 Because rates and services may change, please call our Business Office for current information on local rates and services. Long-Distance Calling .......................................................................8 Every reasonable precaution is taken to avoid errors or omissions from the Local and Regional Calling Area ........................................................9 Customer Info Guide. However, Frontier does not guarantee the information in the Customer Info Guide and shall not be liable for any such errors or Frontier Letter ...............................................................11 omissions. Contents of this Customer Info Guide cannot be reprinted, in whole or in part without written permission from Frontier. Frontier In a hurry and need to find name, address, phone number for a Buried Utility Line Information Nationwide business, family member or a friend? DIAL 411 and get the Avoid cutting underground utility Lines: Before You Dig - 411 information you need FAST! .................. 4 1 1 (charges apply) Call Miss Utility of West Virginia, Inc. ............................... 811 Note: National Directory Assistance may not be available in all Frontier Or.............................................................. 1-800-245-4848 serving areas. How to Reach Frontier Call your Frontier representative or visit us on the Payment Information: Residential and Business Internet from Frontier internet at www.Frontier.com for questions about Call Frontier to Residential & Business Contact us on the Internet your bill or to place an order. There is no charge at: ............................................. www.Frontier.com hear a list of bill payment locations for these calls. hear last payment credited to your account or call: .................................... 1-800-FRONTIER Telephone Services: enter details of your last payment Residential and Business Buried Utility Line Information hear your bill balance Call Frontier to Before You Dig-avoid cutting make payment arrangements underground utility lines: Miss Utility establish new service(s) discuss overdue bills ...................................................... 811 establish Internet Or ........................ 1-800-245-4848 request a copy of your telephone bill order changes in your present service(s) West Virginia Relay Center Residential & Business Customers: ask about Frontier services, rates and charges, TTY/TDD/PC & Voice ..................................... 711 Visit us at: .................................. www.Frontier.com or phone book listings Customer Service................. 1-800-676-3777 or call: ................................... 1-800-FRONTIER or ...................................... 1-800-430-1274 report annoying, harassing or obscene calls Repair Services: ask general questions about your bill NOTES: Residential & Business Customers: Residential & Business Services: Not all services are available in all areas. Visit us at ................................... www.Frontier.com Hours are subject to change. Closed Holidays. Website: ................................. www.Frontier.com or call: .................................... 1-800-FRONTIER There is no charge to you when calling the Dial .................................... 1-800-FRONTIER numbers on these pages (excluding 411 ) from Other Useful Numbers: exchanges within Frontier territory. If you call from Centro Hispano de Frontier a non-Frontier coin phone, a charge may apply. (Residentiales & Comerciales) Frontier Public Payphone Service Customers Mobile phone users, air time charges do apply. Sitio de Web: ........................... www.Frontier.com Orders/Billing/Coin Collection Questions/Repairs....... 1-888-608-8028 Llame ................................... 1-800-FRONTIER Frontier Center for Customers with Disabilities Residential Customers Voice & TTY.................. 1-877-462-6606 078625

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