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Customer Info Guide LOCAL TELEPHONE COMPANIES GENERAL INFORMATION How to Reach Frontier.....................................................See Below Calling Instructions............................................................................4 Customer Rights and Responsibilities...............................................6 Frontier Letter....................................................................................8 THE BASICS AND BEYOND Doing Business With Frontier- Installation, Billing, and Repair.......................................................2 In a hurry and need to find name, address, phone number for Frontier Nationwide a business, family member or a friend? DIAL 411 and get the 411 information you need FAST! ................. 4 1 1 (charges apply) Note: National Directory Assistance may not be available in all Frontier serving areas. How to Reach Frontier FOR INSTALLATION/ADDITIONAL FOR PERSONS WITH HEARING OR BURIED CABLE-MISS DIG SERVICES/CHANGES IN SERVICES/ SPEECH DISABILITIES, CALL: Please give 72 hours notice (excluding BILLING QUESTIONS/REPAIR ISSUES, Michigan Relay Center weekends and holidays) but not more CALL: .................................... 1-800-FRONTIER Text Telephone (TTY) Customers than 21 calendar days. Before you dig or Visit us at ............................. www.Frontier.com drill, call ........................................................... 811 ................................. 7 1 1 or 1-844-578-6563 ............................................. or 1-800-482-7171 FRONTIER CENTER FOR CUSTOMERS CENTRO HISPANO DE FRONTIER WITH DISABILITIES PUBLIC COIN TELEPHONES - FOR Instalacin, traslados, cancelaciones, servicios QUESTIONS REGARDING PAY PHONES, Voice & TTY ............................... 1-877-462-6606 especiales, equipo telefnico, facturacin CALL: Clientes Residenciales/Comerciales ................................................. 1-800-FRONTIER Independent Payphone Providers Orders, Billing & Repair ............. 1-888-608-8028 TECH SUPPORT .................. 1-800-239-4430 Not all services are available in all areas. 036748

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