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Customer Info Guide LOCAL TELEPHONE COMPANIES GENERAL INFORMATION How to Reach Frontier......................................................See Below Calling Instructions............................................................................4 Customer Rights and Responsibilities...............................................7 Frontier General Manager Letter........................................................9 THE BASICS AND BEYOND Doing Business With Frontier- Installation, Billing, and Repair........................................................2 In a hurry and need to find name, address, phone number for Frontier Nationwide a business, family member or a friend? DIAL 411 and get the information you need FAST! ................. 4 1 1 (charges apply) 411 Note: National Directory Assistance may not be available in all Frontier serving areas. How to Reach Frontier FOR INSTALLATION/ADDITIONAL CENTRO HISPANO DE FRONTIER BURIED CABLE-MISS DIG SERVICES/CHANGES IN SERVICES/ Instalacin, traslados, cancelaciones, servicios Please give 72 hours notice (excluding BILLING QUESTIONS/REPAIR ISSUES, especiales, equipo telefnico, facturacin weekends and holidays) but not more CALL: ..................................... 1-800-FRONTIER Clientes Residenciales/Comerciales than 21 calendar days. Before you dig or Visit us at .............................. www.Frontier.com .................................................. 1-800-FRONTIER drill, call............................................. 811 ............................................. or 1-800-482-7171 FRONTIER CENTER FOR CUSTOMERS INTERNET FROM FRONTIER WITH DISABILITIES PUBLIC COIN TELEPHONES - FOR .................................................. 1-800-FRONTIER QUESTIONS REGARDING PAY PHONES, Voice & TTY ............................... 1-877-462-6606 Contact us on the Internet at CALL: FOR PERSONS WITH HEARING OR ............................................... www.Frontier.com Independent Payphone Providers SPEECH DISABILITIES, CALL: Orders, Billing & Repair ............. 1-888-608-8028 Michigan Relay Center Text Telephone (TTY) Customers FRONTIER TARIFFS ................................. 7 1 1 or 1-844-578-6563 Available on the Internet at .......................................... ............................................... www.Frontier.com FRONTIER TARIFFS Available on the Internet at ....................................................... www.Frontier.com Moving? Call... ........................................... 1-800-FRONTIER Not all services are available in all areas. 036748

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