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Customer Info Guide LOCAL TELEPHONE COMPANIES GENERAL INFORMATION Calling Instructions ......................................................................4 How to Reach Frontier............................................... See Below Customer Rights and Responsibilities..........................................7 Frontier General Manager Letter ..................................................8 THE BASICS AND BEYOND Doing Business With Frontier- Installation, Billing, and Repair .................................................2 Frontier In a hurry and need to find name, address, phone number for a Nationwide business, family member or a friend? DIAL 411 and get the 411 information you need FAST! . . . . . . . . . . 4 1 1 (charges apply) Note: National Directory Assistance may not be available in all Frontier serving areas. BURIED CABLE - CALL JULIE Call 72 hours in advance (excluding weekends and holidays) How to Reach Frontier but no more than 30 calendar days before you dig or drill, FOR INSTALLATION/ADDITIONAL SERVICES/CHANGES IN please call........................................... 811 or 1-800-242-8511 SERVICES/BILLING QUESTIONS/REPAIR ISSUES, CALL: PUBLIC COIN TELEPHONES - FOR QUESTIONS REGARDING ........................................................................................... 1-800-FRONTIER PAY PHONES, CALL: Visit us at ....................................................................... www.Frontier.com Independent Payphone Providers FRONTIER CENTER FOR CUSTOMERS WITH DISABILITIES Orders, Billing & Repair ...................................................... 1-888-608-8028 Voice & TTY ........................................................................ 1-877-462-6606 FRONTIER TARIFFS FOR PERSONS WITH HEARING OR SPEECH DISABILITIES, Available on the Internet at ............................................. www.Frontier.com CALL: Wisconsin Relay Text Telephone (TTY) Customers ....................................... 711 ....................................................................................... or 1-800-947-3529 CENTRO HISPANO DE FRONTIER Instalacin, traslados, cancelaciones, servicios especiales, equipo telefnico, Moving? facturacin Call ..................................................................... 1-800-FRONTIER Clientes Residenciales/Comerciales ................................... 1-800-FRONTIER INTERNET FROM FRONTIER ........................................................................................... 1-800-FRONTIER Contact us on the Internet at ........................................................................................ www.Frontier.com Not all services are available in all areas. 081738

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