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Customer Info Guide LOCAL TELEPHONE COMPANIES GENERAL INFORMATION How to Reach Frontier............................................... See Below Calling Instructions ......................................................................4 Customer Rights and Responsibilities..........................................7 Frontier Letter ..............................................................................8 THE BASICS AND BEYOND Doing Business With Frontier- Installation, Billing, and Repair .................................................2 Frontier In a hurry and need to find name, address, phone number for a Nationwide business, family member or a friend? DIAL 411 and get the 411 information you need FAST! . . . . . . . . . . . 4 1 1 (charges apply) Note: National Directory Assistance may not be available in all Frontier serving areas. INTERNET FROM FRONTIER ........................................................................................... 1-800-FRONTIER How to Reach Frontier Contact us on the Internet at FOR INSTALLATION/ADDITIONAL SERVICES/CHANGES IN ........................................................................................ www.Frontier.com SERVICES/BILLING QUESTIONS/REPAIR ISSUES, CALL: TECH SUPPORT ......................................................... 1-800-239-4430 ........................................................................................... 1-800-FRONTIER BURIED CABLE - CALL JULIE Visit us at ....................................................................... www.Frontier.com Call 72 hours in advance (excluding weekends and holidays) FRONTIER CENTER FOR CUSTOMERS WITH DISABILITIES but no more than 30 calendar days before you dig or drill, Voice & TTY ........................................................................ 1-877-462-6606 please call........................................... 811 or 1-800-242-8511 FOR PERSONS WITH HEARING OR SPEECH DISABILITIES, PUBLIC COIN TELEPHONES - FOR QUESTIONS REGARDING CALL: PAY PHONES, CALL: Wisconsin Relay Text Telephone (TTY) Customers ........................................ 711 Independent Payphone Providers ....................................................................................... or 1-800-947-3529 Orders, Billing & Repair ...................................................... 1-888-608-8028 CENTRO HISPANO DE FRONTIER FRONTIER TARIFFS Instalacin, traslados, cancelaciones, servicios especiales, equipo telefnico, Available on the Internet at ............................................. www.Frontier.com facturacin Clientes Residenciales/Comerciales ................................... 1-800-FRONTIER Moving? Call ..................................................................... 1-800-FRONTIER Not all services are available in all areas. 081738

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