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Customer Info Guide LOCAL TELEPHONE COMPANIES GENERAL INFORMATION How to Reach Frontier ..................................See Below Calling Instructions.........................................................4 Customer Rights and Responsibilities............................7 Emergency Preparedness...............................................8 Frontier General Manager Letter ..................................12 THE BASICS AND BEYOND Doing Business With Frontier- Installation, Billing,and Repair ................................... 2 Frontier In a hurry and need to find name, address, phone number for a business, Nationwide family member or a friend? DIAL 411 and get the information you 411 need FAST! ........................................................ 4 1 1 (charges apply) Note: National Directory Assistance may not be available in all Frontier serving areas. How to Reach Frontier FOR INSTALLATION/ADDITIONAL CENTRO HISPANO DE FRONTIER BURIED CABLE SERVICES/CHANGES IN SERVICES/ Instalacin, traslados, cancelaciones, servicios Call 48 hours in advance (excluding BILLING QUESTIONS/REPAIR ISSUES, especiales, equipo telefnico, facturacin weekends and holidays) but not more CALL: Clientes Residenciales/Comerciales than 10 calendar days before you dig or .............................................. 1-800-FRONTIER drill, please call.................................. 811 ............................................. 1-800-FRONTIER Visit us at................................... www.Frontier.com ......................................... or 1-800-362-2764 INTERNET FROM FRONTIER CALL: FRONTIER CENTER FOR CUSTOMERS PUBLIC COIN TELEPHONES-FOR ............................................. 1-800-FRONTIER WITH DISABILITIES QUESTIONS REGARDING PAY PHONES, Contact us on the Internet at CALL: Voice & TTY.......................... 1-877-462-6606 .......................................... www.Frontier.com Independent Payphone Providers FOR PERSONS WITH HEARING OR Orders, Billing & Repair SPEECH DISABILITIES, CALL: ................................................ 1-888-608-8028 Ohio Relay Text Telephone (TTY) Customers............. 711 or 1-800-750-0750 Moving? Call......................................1-800-FRONTIER 058333 Not all services are available in all areas.

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