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Customer Info Guide LOCAL TELEPHONE COMPANIES GENERAL INFORMATION How to Reach Frontier........................................See Below Calling Instructions ............................................................. 5 Customer Rights and Responsibilities ................................ 7 Frontier General Manager Letter ......................................... 9 THE BASICS AND BEYOND Doing Business With Frontier- Installation, Billing, and Repair.........................................2 Frontier In a hurry and need to find name, address, phone number for a Nationwide business, family member or a friend? DIAL 411 and get the 411 information you need FAST! ................. 4 1 1 (charges apply) Note: National Directory Assistance may not be available in all Frontier serving areas. How to Reach Frontier FOR INSTALLATION/ADDITIONAL CENTRO HISPANO DE FRONTIER BURIED CABLE SERVICES/CHANGES IN SERVICES/BILLING Instalacin, traslados, cancelaciones, Call 48 hours in advance (excluding QUESTIONS/REPAIR ISSUES, CALL: servicios especiales, equipo telefnico, weekends and holidays) but not ...................................... 1-800-FRONTIER facturacin more than 10 calendar days before Visit us at....................... www.Frontier.com Clientes Residenciales/Comerciales you dig or drill, please call..................... 811 FRONTIER CENTER FOR CUSTOMERS WITH ...................................... 1-800-FRONTIER .................................. or 1-800-362-2764 DISABILITIES INTERNET FROM FRONTIER PUBLIC COIN TELEPHONES-FOR Voice & TTY ................... 1-877-462-6606 QUESTIONS REGARDING PAY PHONES, ...................................... 1-800-FRONTIER FOR PERSONS WITH HEARING OR SPEECH CALL: Contact us on the Internet at DISABILITIES, CALL: Independent Payphone Providers ....................................... www.Frontier.com Ohio Relay Orders, Billing & Repair Text Telephone (TTY) Customers ....................................... 1-888-608-8028 ........................ 711 or 1-800-750-0750 Moving? Call............................1-800-FRONTIER Not all services are available in all areas. 058350

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