Research Triangle Park Greater Durham NC Page 2-1 State Government

Customer Info Guide LOCAL TELEPHONE COMPANIES GENERAL INFORMATION Calling Instructions.................................................................4 How to Reach Frontier ...........................................See Below Services for Customers with Special Needs- Telecommunications Relay Service ........................................5 Lifeline Program .....................................................................5 Customer Rights and Responsibilities ....................................7 Frontier General Manager Letter .............................................9 THE BASICS AND BEYOND Doing Business With Frontier- Installation, Billing, and Repair ............................................2 In a hurry and need to find name, address, phone number for a business, family member or a friend? DIAL 411 and get the information you need FAST! .................. 4 1 1 (charges apply) Note: National Directory Assistance may not be available in all Frontier serving areas. How to Reach Frontier FOR INSTALLATION/ADDITIONAL CENTRO HISPANO DE FRONTIER BURIED CABLE-MISS DIG SERVICES/CHANGES IN SERVICES/ Instalacin, traslados, cancelaciones, At least 3 working days before you dig BILLING QUESTIONS/REPAIR ISSUES, servicios especiales, equipo telefnico, or drill, please call ........................ 811 CALL: facturacin or .......................... 1-800-632-4949 ........................................ 1-800-FRONTIER Clientes Residenciales/Comerciales PUBLIC COIN TELEPHONES-FOR Visit us at .......................... www.Frontier.com QUESTIONS REGARDING PAY PHONES, ........................................ 1-800-FRONTIER FRONTIER CENTER FOR CUSTOMERS CALL: INTERNET FROM FRONTIER WITH DISABILITIES Independent Payphone Providers ........................................ 1-800-FRONTIER Voice & TTY ...................... 1-877-462-6606 Orders, Billing & Repair Contact us on the Internet at FOR PERSONS WITH HEARING OR ......................................... 1-888-608-8028 ......................................... www.Frontier.com SPEECH DISABILITIES, CALL: Relay North Carolina Text Telephone (TTY) Customers ........................ 7 1 1 or 1-800-735-2962 Not all services are available in all areas. 053342 Listings for your State Agencies and Public Services 053342 State Government Pages

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