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Customer Info Guide LOCAL TELEPHONE COMPANIES GENERAL INFORMATION How to Reach Frontier .....................................See Below Calling Instructions ............................................................ 4 Customer Rights and Responsibilities ................................ 7 Frontier General Manager Letter ........................................ 8 THE BASICS AND BEYOND Doing Business With Frontier- Installation, Billing, and Repair .......................................2 In a hurry and need to find name, address, phone number for Frontier Nationwide a business, family member or a friend? DIAL 411 and get 411 the information you need FAST! ....... 4 1 1 (charges apply) Note: National Directory Assistance may not be available in all Frontier serving areas. How to Reach Frontier FOR INSTALLATION/ADDITIONAL SERVICES/CHANGES INTERNET FROM FRONTIER IN SERVICES/BILLING QUESTIONS/REPAIR ISSUES, .................................................................... 1-800-FRONTIER CALL: Contact us on the Internet at ....................... www.Frontier.com .................................................................... 1-800-FRONTIER BURIED CABLE - CALL JULIE Visit us at ..................................................... www.Frontier.com Call 72 hours in advance (excluding weekends and FRONTIER CENTER FOR CUSTOMERS WITH holidays) but no more than 30 calendar days before DISABILITIES you dig or drill, please call....................................... 811 Voice & TTY ................................................. 1-877-462-6606 .................................................... or 1-800-242-8511 FOR PERSONS WITH HEARING OR SPEECH PUBLIC COIN TELEPHONES-FOR QUESTIONS DISABILITIES, CALL: REGARDING PAY PHONES, CALL: Wisconsin Relay Text Telephone (TTY) Customers ............ 711 I ndependent Payphone Providers For additional information, please see the General Information Orders, Billing & Repair ............................. 1-888-608-8028 Section in this Customer Info Guide. CENTRO HISPANO DE FRONTIER Instalacin, traslados, cancelaciones, servicios especiales, Moving? equipo telefnico, facturacin Call ................................................1-800-FRONTIER Clientes Residenciales/Comerciales ........... 1-800-FRONTIER 082189 Not all services are available in all areas.

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