Simpsonville SC Page 2-1 Community Pages

Customer Info Guide LOCAL TELEPHONE COMPANIES GENERAL INFORMATION How to Reach Frontier........................................See Below Calling Instructions ..............................................................5 How to Reach Other Local Phone Service Providers........2 Customer Rights and Responsibilities .................................7 Frontier General Manager Letter ..........................................9 THE BASICS AND BEYOND Doing Business With Frontier- Installation, Billing, and Repair..........................................3 In a hurry and need to find name, address, phone number for a Frontier Nationwide business, family member or a friend? DIAL 411 and get the 411 information you need FAST! ......................... 4 1 1 (charges apply) Note: National Directory Assistance may not be available in all Frontier serving areas. How to Reach Frontier FOR INSTALLATION/ADDITIONAL FOR PERSONS WITH HEARING OR SPEECH BURIED CABLE-MISS DIG SERVICES/CHANGES IN SERVICES, CALL: DISABILITIES, CALL: 72 hours before you dig or drill, Residential Customers.... 1-800-921-8101 Relay South Carolina Text Telephone please call................................... 811 (TTY) Customers.................................. 7-1-1 Business Customers....... 1-800-921-8102 ..................... or 1-800-922-0983 ......................................... 1-800-735-8583 PUBLIC COIN TELEPHONES: Visit us at........................... www.frontier.com FOR QUESTIONS REGARDING Voice ............. 7-1-1 or 1-800-735-2905 FRONTIER CENTER FOR CUSTOMERS WITH PAY PHONES, CALL: DISABILITIES ASCII ............. 7-1-1 or 1-800-735-7293 Independent Payphone Providers Residential Customers CENTRO HISPANO DE FRONTIER Orders & Billing........... 1-888-608-8028 Monday - Friday 8:00 a.m. - 6:00 p.m. Instalacin, traslados, cancelaciones, Repair............................ 1-888-608-8028 Voice & TTY.................... 1-877-462-6606 servicios especiales, equipo telefnico, FOR QUESTIONS ABOUT YOUR BILL, CALL: Frontier Payphones......... 1-888-608-8028 facturacin Residential Customers.... 1-800-921-8101 Clientes Residenciales..... 1-800-921-8101 Business Customers....... 1-800-921-8102 Clientes Comerciales....... 1-800-921-8102 Moving? INTERNET FROM FRONTIER Visit us at........................... www.frontier.com Call..............................1-800-921-8101 FOR PROBLEMS WITH YOUR TELEPHONE Residential Customers.... 1-800-239-4430 SERVICE Business Customers....... 1-800-239-4430 Visit us at ......................... www.frontier.com Contact us on the Internet at or call: ........................................... www.frontier.com Answered 24 hours a day, including holidays Residential Customers... 1-800-921-8104 Business Customers (five lines or less) ......... 1-800-921-8104 Business Customers (six lines or more) ......... 1-800-921-8104 Not all services are available in all areas. 066778

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