Southernmost Illinois IL Frontier Page 2-1 Community Pages

Customer Info Guide LOCAL TELEPHONE COMPANIES GENERAL INFORMATION Calling Instructions ...........................................................4 How to Reach Frontier ........................................See Below Customer Rights and Responsibilities ..............................7 Frontier General Manager Letter .......................................9 THE BASICS AND BEYOND Doing Business With Frontier- Installation, Billing, and Repair .........................................2 In a hurry and need to find name, address, phone number for a business, family member or a friend? DIAL 411 and get the information you need FAST! ............ 4 1 1 (charges apply) Note: National Directory Assistance may not be available in all Frontier serving areas. How to Reach Frontier FOR INSTALLATION/ADDITIONAL CENTRO HISPANO DE FRONTIER BURIED CABLE - CALL JULIE SERVICES/CHANGES IN SERVICES/ Instalacin, traslados, cancelaciones, 48 hours in advance (excluding BILLING QUESTIONS/REPAIR ISSUES, servicios especiales, equipo telefnico, weekends and holidays) but not CALL: facturacin more than 14 calendar days before ..................................... 1-800-FRONTIER Clientes Residenciales/Comerciales you dig or drill, please call ................... 811 Visit us at ....................... www.frontier.com ................................... 1-800-FRONTIER ................................... or 1-800-892-0123 FRONTIER CENTER FOR CUSTOMERS INTERNET FROM FRONTIER PUBLIC COIN TELEPHONES-FOR WITH DISABILITIES QUESTIONS REGARDING PAY PHONES, ................................... 1-800-FRONTIER Voice & TTY.................. 1-877-462-6606 CALL: Contact us on the Internet at FOR PERSONS WITH HEARING OR Independent Payphone Providers ...................................... www.frontier.com SPEECH DISABILITIES, CALL: Orders, Billing & Repair Illinois Relay Service ..................................... 1-888-608-8028 Text Telephone (TTY) Customers ..................... 7-1-1 or 1-800-526-0844 Moving? Call ...................................... 1-800-FRONTIER 018220

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