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Customer Info Guide LOCAL TELEPHONE COMPANIES GENERAL INFORMATION How to Reach Frontier ........................................See Below Calling Instructions ...............................................................4 Customer Rights and Responsibilities ..................................6 Frontier Letter .......................................................................7 THE BASICS AND BEYOND Doing Business With Frontier- Installation, Billing, and Repair .........................................2 Frontier In a hurry and need to find name, address, phone number for Nationwide a business, family member or a friend? DIAL 411 and get 411 the information you need FAST! ........ 4 1 1 (charges apply) Note: National Directory Assistance may not be available in all Frontier serving areas. How to Reach Frontier FOR INSTALLATION/ADDITIONAL SERVICES/CHANGES BURIED CABLE-MISS DIG IN SERVICES/BILLING QUESTIONS/REPAIR ISSUES, Please give 72 hours notice (excluding weekends and CALL: holidays) but not more than 21 calendar days. Before you dig .............................................................................. 1-800-FRONTIER or drill, call ....................................................................... 811 Visit us at .......................................................... www.Frontier.com ..........................................................or 1-800-482-7171 FRONTIER CENTER FOR CUSTOMERS WITH PUBLIC COIN TELEPHONES - FOR QUESTIONS DISABILITIES REGARDING PAY PHONES, CALL: Voice & TTY ........................................................... 1-877-462-6606 Independent Payphone Providers Orders, Billing & Repair ....................................... 1-888-608-8028 FOR PERSONS WITH HEARING OR SPEECH DISABILITIES, CALL: Michigan Relay Center Text Telephone (TTY) Customers ......... 7 1 1 or 1-844-578-6563 CENTRO HISPANO DE FRONTIER Instalacin, traslados, cancelaciones, servicios especiales, equipo telefnico, facturacin Clientes Residenciales/Comerciales ...................... 1-800-FRONTIER TECH SUPPORT .............................................. 1-800-239-4430 Not all services are available in all areas. 037372

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