Trumbull Countywide OH Frontier Page 2-2 Community Pages

THE BASICS AND BEYOND 2 You may also qualify if your household income is at or below 135% of the Federal Poverty Guidelines. Doing Business With Frontier To discuss Lifeline with a representative, or to see if you qualify, contact Frontier Setting Up or Changing Your Phone Service Customer Service at 1-800-FRONTIER or visit us at: If you've just moved into a new home or established a new business, we will be happy to connect your phone service. We can also make any changes needed to your current * Not all broadband products are eligible. service. **Some states also provide additional discounts. Please call Frontier's Customer Contact Center at:......................... 1-800-FRONTIER Installation Charges Customers with Disabilities..................................................V/TTY 1-877-462-6606 There is a charge to start your new telephone service. Please talk to Frontier's All customers with Text Telephones (TTYs-special equipment for people with hearing Customer Contact Center to find out the charges in your area. Installation charges and/or speech disabilities) call Frontier through the Ohio Relay. (Please see page 5 for generally appear on your first telephone bill. calling instructions.) Unresolved Complaints When applying for new telephone service, you will be asked to answer several questions. Responses to questions such as your address, how your name should Do you have a billing question or a service inquiry? appear in the directory, Frontier calling services you may wish to order, credit If you have a question about your bill, or have a concern or problem about your local CUSTOMER INFO GUIDE information, and previous telephone services will help us with all of your telephone telephone service, please call your local telephone service provider. Your telephone service needs and determine if a deposit will be required. If a deposit is required, it will service provider would like to help you resolve any issue you may have. be refunded to you, with interest, after a year of timely payments. (Please see below for more information about deposits.) Frontier customers may call: Residential phones are installed for normal domestic use. Residential service will Frontier's Customer Contact Center at:........................................... 1-800-FRONTIER be changed to business service if the telephone is used primarily for business or is Customers with Disabilities..................................................V/TTY 1-877-462-6606 advertised for business purposes. If you want to change your business service to Text Telephone (TTY) customers call Frontier through the Ohio Relay. (Please see page residential service, you will be required to change your telephone number, unless the 5 for calling instructions.) downgrade is coincident with the new directory publication. The customer service representative who answers your call will help you resolve your Please Note: To ensure your white page listing is correct for the next issue. If for any reason you are not satisfied with the solution offered, please ask to directory, please call the appropriate 1-800 number at least three months speak with a supervisor. Supervisors are highly trained and are able to resolve most issues. prior to the publication date to make any additions, changes, or deletions. What do I do if I am not fully satisfied with the solution proposed Deposits by my telephone service provider? When establishing new telephone service, you may be required to pay a deposit. The Many service providers have a customer relations office which is staffed to provide decision to require a deposit is based on several factors, including: additional assistance to customers with billing or service issues. Telephone service during the past two years If you are not satisfied after speaking with a supervisor, Frontier Outstanding balances on previous accounts of the same type customers may contact: Repeated late payments Frontier Customer Relations (toll-free) at 1-800-426-6404. The Prior disconnection of service for nonpayment office is open Monday through Friday, from 8:00 a.m. to 10:00 p.m. A noticeable change in the degree of use or original purpose of the service EST. If a deposit is required from you, you will be notified of the other options for Or you may write to: establishing credit. The deposit amount is based on the charges for regulated local Frontier Customer Relations services and may include intraLATA and interLATA tolls if Frontier is the principal P.O. Box 5166 billing and collection agent for your interexchange carrier. Tampa, FL 33675 Financial Assistance for Low-Income-Telephone Customers Frontier offers an assistance program to help qualifying low-income customers pay If I am still not satisfied, is there any other alternative for me? their telephone charges. This program is designed to help people who would otherwise If you are still not satisfied after calling the Customer Relations office, you may call be unable to afford telephone service. the Public Utilities Commission of Ohio at 1-800-686-7826. Customers with Text Telephones (TTYs) call 1-800-686-1570. Lifeline Assistance Or you may write to: Do you need help paying for phone service or internet access? Lifeline is a nontransferable government assistance program that provides a $9.25 discount on the Public Utilities Commission of Ohio cost of monthly telephone service or broadband (where available)* and is limited to Consumer Services Department one discount per household.** 180 E. Broad Street Only eligible customers may enroll and receive the discount. Columbus, OH 43215 You may be eligible for the Lifeline telephone or broadband service discount if you, or You may also access the commission on the Internet at: someone in your household, participate in any of these programs: Medicaid Supplemental Nutrition Assistance Program (SNAP) TRU_058775_CIG_01_10_01_vB Supplemental Security Income (SSI) Federal Public Housing Assistance (Section 8) Veterans Pension Survivors Pension

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