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Customer Info Guide LOCAL TELEPHONE COMPANIES GENERAL INFORMATION How to Reach Frontier ................................... See Below Calling Instructions .......................................................... 6 How to Reach Other Local Phone Service Providers ....2 Customer Rights and Responsibilities ............................. 8 Frontier General Manager Letter .................................... 10 THE BASICS AND BEYOND Doing Business With Frontier- Installation, Billing, and Repair .....................................3 Frontier In a hurry and need to find name, address, phone number for a Nationwide business, family member or a friend? DIAL 411 and get the 411 information you need FAST! ..... 4 1 1 (charges apply) Note: National Directory Assistance may not be available in all Frontier serving areas. How to Reach Frontier FOR INSTALLATION/ADDITIONAL SERVICES/CHANGES IN INTERNET FROM FRONTIER SERVICES/BILLING QUESTIONS/REPAIR ISSUES, CALL: .................................................................... 1-800-FRONTIER .................................................................... 1-800-FRONTIER Contact us on the Internet at ...................... www.Frontier.com Visit us at ................................................. www.Frontier.com BURIED CABLE-MISS DIG FRONTIER CENTER FOR CUSTOMERS WITH DISABILITIES Please give 72 hours notice (excluding weekends and Voice & TTY .................................................. 1-877-462-6606 holidays) but not more than 21 calendar days. Before FOR PERSONS WITH HEARING OR SPEECH DISABILITIES, you dig or drill, call ................................................ 811 CALL: or ................................................................. 1-800-482-7171 Michigan Relay Center Text Telephone (TTY) Customers PUBLIC COIN TELEPHONES - FOR QUESTIONS REGARDING ....................................................... 7 1 1 or 1-844-578-6563 PAY PHONES, CALL: CENTRO HISPANO DE FRONTIER Independent Payphone Providers Instalacin, traslados, cancelaciones, servicios especiales, equipo Orders, Billing & Repair ................................. 1-888-608-8028 telefnico, facturacin FRONTIER TARIFFS Clientes Residenciales/Comerciales ............... 1-800-FRONTIER Available on the Internet at ......................... www.Frontier.com Moving? Call ................................................. 1-800-FRONTIER Not all services are available in all areas. 037611

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